IT Support Technician â Port Elizabeth
1 month ago
Requirements:
- Proven experience as IT Support Technician or relevant position, Minimum 3 years.
- Excellent diagnostic and problem-solving skills.
- Windows Server and AD experience.
- In depth knowledge of Office 365 (Exchange, SharePoint, etc).
- Networking (Planning, Implementing, Configuring and Troubleshooting).
- NAS and Backups.
- In depth understanding of diverse computer systems, networks and CCTV systems.
- Degree in Computer Science, engineering, or relevant field
- Certification will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
- Valid Drivers Licence, Clear criminal record.
- CompTIA A+, N+ S+, and CCNA / CCNP preferred.
Responsibilities and expectations but not limited to:
- Manage all SLA and ad hoc client requirements and tickets within agreed timeframes.
- Technical role, will be performing 1st and 2nd tier technical support function, while managing senior end user communications and relationships.
- Identify possible client leads and escalate to Manager as needed.
- Set up workstations with computers and necessary peripheral devices (routers, printers etc.).
- Develop and maintain local networks in ways that optimise stability and performance.
- Perform troubleshooting to diagnose and resolve problems.
- Create and maintain documentation on IT manuals and procedures.
- Supervise and perform installations of all data network and CCTV systems.
- Maintain records/logs of repairs and fixes and maintenance schedule.
- Define hardware and network requirements.
- Install well-functioning LAN/WAN and other networks and manage components.
- Offer timely technical support.
- Liaison with suppliers and clients.
- Travel to client sites.
If you do not hear from us within two weeks of applying, you may assume that your application was unsuccessful.
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