Technical Specialist
2 months ago
Responsibilities:
- Customer Support for API users and escalated customer queries, administering help desk support to ensure client tickets are resolved timeously
- Investigation / Problem Solving / Troubleshooting Issues
- Analysing Logs
- Coordinate changes to the software or any other config changes that may be client specific or otherwise Change Request Management and Processes
- Documenting Processes
- Checking Validations and attending to issues or escalating them to the relevant owner
- Assist in Compiling RCAs
Requirements:
- Degree, Diploma or IT Related certification
- Proficiency with Excel and functions such as VLOOKUPS, HLOOKUPS etc.
- Good general knowledge of IT & keen interest in telecommunicationsâ¯
- Good knowledge of Windows and how software works
- A good knowledge of networking including VPNs and IP-SEC tunnels
- Must have the ability to run Basic SQL Queries
- Understanding of APIs such as SOAP, REST etc.
- Worked with API building and testing tools such as Postman API Platform
- Capture traces using Wireshark and being able to interpret the results
Advantageous:
- Experience in the mobile messaging / chat commerce industry
- An understanding of the SMPP protocol
- Worked with Atlassian Jira
- Worked with SEQ
- Worked with code repositories GIT
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