Technical Specialist

2 months ago


Kloof, South Africa RecruiTech Full time
Responsibilities:
  • Customer Support for API users and escalated customer queries, administering help desk support to ensure client tickets are resolved timeously
  • Investigation / Problem Solving / Troubleshooting Issues
  • Analysing Logs
  • Coordinate changes to the software or any other config changes that may be client specific or otherwise Change Request Management and Processes
  • Documenting Processes
  • Checking Validations and attending to issues or escalating them to the relevant owner
  • Assist in Compiling RCAs

Requirements:
  • Degree, Diploma or IT Related certification
  • Proficiency with Excel and functions such as VLOOKUPS, HLOOKUPS etc.
  • Good general knowledge of IT & keen interest in telecommunicationsâ¯
  • Good knowledge of Windows and how software works
  • A good knowledge of networking including VPNs and IP-SEC tunnels
  • Must have the ability to run Basic SQL Queries
  • Understanding of APIs such as SOAP, REST etc.
  • Worked with API building and testing tools such as Postman API Platform
  • Capture traces using Wireshark and being able to interpret the results

Advantageous:
  • Experience in the mobile messaging / chat commerce industry
  • An understanding of the SMPP protocol
  • Worked with Atlassian Jira
  • Worked with SEQ
  • Worked with code repositories GIT



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