Regional Triage/Analysis Manager, Protective Services Investigations Group

2 months ago

Cape Town, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

- Four+ years working in investigations, intelligence or law enforcement analysis, threat management, law enforcement, incident response, incident management and/or security operations.
- A relevant degree or degree equivalent in a security-related or analytic field.
- Relevant experience leading teams.
- Relevant experience providing investigative analysis support such as interviewing, data mining, and record/system reviews.
- Demonstrated experience of effectively and efficiently managing an analytic or investigative caseload.
- Relevant experience conducting complex data and root cause analysis as well as the ability to generate appropriate mitigations.

The Protective Services Investigations Group’s Joint Analysis Center is known for its customer obsession, bias for action and ability to dive deep as we process and analyze information concerning incidents occurring globally at Amazon Corporate Sites. To keep our spaces secure and assure operational continuity, we are looking for a detail-oriented security leader to serve as a Regional Triage and Analysis Manager. In this key role, you will lead, train and develop three teams of analysts that serve as the gateway for workplace incidents and investigations. You will serve as the Joint Analysis Center’s initial point of contact for investigative analysis support to regional investigations and threat managers within the EMEA (Europe, Middle East, Africa) and APAC (Asia Pacific) areas of operation. You must also be able to thrive in a constantly changing environment, work collaboratively on a diverse range of security-related topics, have outstanding written and verbal communication skills, work fast, and work independently to complete tasks and projects when needed on behalf of our customers.

Key job responsibilities

- Own the triage and analysis of initial incident information.
- Own customer contact processes to ensure incident information is documented, and appropriate resources are provided.
- Keep customers aware of decisions and follow-on actions.
- Escalate cases to appropriate PSIG teams when required.
- Manage incidents within a stated response time and ensure actions are documented in a case management system
- Lead analytic support efforts for PSIG.

o Analyze closed circuit TV, access control data, and other sources to support or refute investigative leads.
o Collect, document and preserve evidentiary materials.
o Conduct and assist in interviews.
o Analyze data utilizing software tools, such as Adobe Photoshop, Adobe Acrobat DC, Adobe Lightroom, Adobe Bridge, Microsoft Office 365, Quip, and Asana.

- Perform quality control reviews.
- Lead efforts to identify and conduct trend analysis concerning security efficiencies and present results to respective stakeholders.
- Hire, lead, train and develop Triage and Analysts.
- Lead projects to enhance analytic and response capabilities.
- Work a flexible schedule to include weekends and holidays (i.e. Sunday, Monday, Tuesday and Wednesday – 10 hours each day or Wednesday, Thursday, Friday, and Saturday – 10 hours each day).

A day in the life
As a regional analysis manager, you will supervise teams of triage analysts that ensure the safety of Amazonian’s worldwide by providing a 24/7 presence to respond to and process incidents referred to the Protective Services Investigations Group for action. Daily, you will ensure your teams receive initial incident information, contact customers to ensure the accuracy of reported information, conduct analysis based on respective risk analysis and decision matrices, and expeditiously refer appropriate information to respective investigative or threat management teams. You will also lead efforts to ensure timely analytic support is provided to investigative and incident management teams.

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

- A bachelor’s degree in a security-related or analytic field
- 2+ years of demonstrated leadership experience.
- Demonstrated experience of working with and/or assisting other team members on all aspects of Investigations/Security and professional development (team building).
- Relevant experience working with software such as Adobe Suite, Outlook, Windows Suite, open-source databases, case management systems, CCTV, web browsers, remote desktop and others.
- Highly developed verbal and written communication skills.
- Proven track record for developing and maintain relationships with the customers, stakeholders and outside entities.

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

  • Regional Triage/analysis Manager, Protective

    3 months ago

    Cape Town, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    Four+ years working in investigations, intelligence or law enforcement analysis, threat management, law enforcement, incident response, incident management and/or security operations. - A relevant degree or degree equivalent in a security-related or analytic field. - Relevant experience leading teams. - Relevant experience providing investigative analysis...

  • Regional Armoury Manager

    6 months ago

    Cape Town, South Africa Fidelity Services Group Full time

    **REGIONAL ARMOURY MANAGER** **REPORTING TO: NATIONAL ARMOURY MANAGER** The Regional Armoury Manager is responsible for ensuring all Armoury operations on a Regional level are in compliance with the Firearm control act as well as driving the strategic objectives of the Armoury in achieving business goals. **Minimum Requirements**: - 5years experience in...

  • Regional Manager

    3 months ago

    Cape Town, South Africa Fidelity Services Group Full time

    **Purpose of the role**: reporting to the Branch Manager. The overall purpose of this position is to manage several Operations Managers in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and...

  • Data Protection Analyst

    6 months ago

    Cape Town, South Africa LRI Invest S.A. Full time

    **DATA PROTECTION ANALYST** **CAPE TOWN, SOUTH AFRICA** **Summary of the position** At Apex we are committed to protecting the personal data that we hold in line with the fast evolving global data protection legal landscape. We are a fast growing financial services group offering opportunities to grow with us. The role will consist of supporting privacy...

  • Fraud Triage

    7 months ago

    Cape Town, South Africa Luno Full time

    **About the team**: Our mission is to provide amazing support to our business, partners, and customers in dealing with fraud related questions. We do this by responding to any fraud related communication swiftly and in a coordinated way. We are the front line of the Anti-Fraud team and we ensure that fraud cases are dealt with appropriately and on time. We...

  • Customer Service Line 2

    4 months ago

    Cape Town, South Africa Fidelity Services Group Full time

    **MAIN PURPOSE OF JOB**: **QUALIFICATION & EXPERIENCE**: - Grade 12 or equivalent - Knowledge of customer service principles and practices - Knowledge of administrative procedures - Knowledge of security industry beneficial **Responsibilities and Duties (not limited to)**: - Receive and process cancellations. - Handle incoming calls or enquiries from...

  • Foreign Service National Investigator

    3 weeks ago

    Cape Town, South Africa U.S. Embassy South Africa Full time

    Job title : Foreign Service National Investigator Job Location : Western Cape, Cape Town Deadline : January 04, 2025 Quick Recommended Links Jobs by Location Job by industries Duties BASIC FUNCTION OF POSITION Working in the Regional Security Office (RSO), the Foreign Service National Investigator (FSNI) conducts security...

  • Armoury Manager

    7 months ago

    Cape Town, South Africa Fidelity Services Group Full time

    **REGIONAL ARMOURY MANAGER** **REPORTING TO: NATIONAL ARMOURY MANAGER** The Regional Armoury Manager is responsible for ensuring all Armoury operations on a Regional level are in compliance with the Firearm control act as well as driving the strategic objectives of the Armoury in achieving business goals. **Minimum Requirements**: - 5years experience in...

  • Regional Sales Development Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Fidelity Services Group Full time

    Job Title: Regional Sales Development ManagerWe are seeking a results-driven Sales Consultant to join our team at Fidelity Services Group in Western Cape, Cape Town. As a key member of our sales team, you will be responsible for generating and closing deals, leveraging both self-sourced leads and those received internally.

  • Protective Intelligence Center Analyst

    2 months ago

    Cape Town, South Africa Crisis24 Full time

    About Crisis24 Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence...

  • Protective Intelligence Center Analyst

    6 months ago

    Cape Town, South Africa Crisis24 Full time

    About Crisis24 Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence...

  • Protective Intelligence Center Analyst

    1 month ago

    Cape Town, South Africa Crisis24 Full time

    About Crisis24 Crisis24, a Garda World company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence...

  • Investigator

    6 months ago

    Eastern Cape, South Africa Shoprite Group Full time

    **Purpose of the Job**: Manages the utilisation of resources on investigative assignments/projects. Liaises with fraud agencies, SAPS and other related organisations. Investigates and reports on fraud/theft/robberies within the company and liaises with internal and computer auditors to reduce fraud/theft/robbery risk in the company. Prepares and presents...

  • Operations Manager

    7 months ago

    Cape Town, South Africa Fidelity Services Group Full time

    **Purpose of the role**: reporting to the Regional Manager. The overall purpose of this position is to manage several Operations Managers in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and...

  • Area Manager

    7 months ago

    Cape Town, South Africa Fidelity Services Group Full time

    **Purpose of the role**: Reporting to the Regional Manager. The overall purpose of this position is to manage several Operations Managers in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and...

  • Retail Specialist Manager

    6 months ago

    Cape Town, South Africa Fidelity Services Group Full time

    **Retail Specialist Manager** **Purpose of the role**:Oversee and manage multiple clients within the retail sector providing guarding services. **Location: Philippi branch, Must reside in Cape Town.** reporting to the Regional Manager. The position is covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control,...

  • Operations Manager

    6 months ago

    Cape Town, South Africa Fidelity Services Group Full time

    **Purpose of the role**: reporting to the Area Manager. The overall purpose of this position is to manage a business unit in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the...

  • Security Operations Manager

    6 months ago

    Cape Town, South Africa Fidelity Services Group Full time

    **Operations Manager** **Purpose of the role**: reporting to the Area Manager. The overall purpose of this position is to manage several operations in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are...

  • Operations Manager

    7 months ago

    Cape Town, South Africa Fidelity Services Group Full time

    **Purpose of the role**: Reporting to the On Site Security Manager. The overall purpose of this position is to covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client’s needs are...

  • Operations Manager

    7 months ago

    Cape Town, South Africa Fidelity Services Group Full time

    **Purpose of the role**: Reporting to the Area Manager. The overall purpose of this position is to covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client’s needs are efficiently...