[Only 24h Left] Service Desk Manager
4 days ago
We are looking for an experienced Service Desk Manager to lead a team of mid-level to senior engineers, responsible for delivering a premium, "white glove" IT support service. This team manages the technical needs of high-profile clients, providing end-to-end support for all IT-related issues. The Service Desk Manager will lead a globally distributed team of 15 to 20 engineers and ensure seamless service delivery, applying best practices in IT service management.
This position requires a skilled individual with at least 5 years of service desk or service management experience, a strong understanding of ITIL best practices, and the emotional intelligence to handle high-profile clients.
Key Responsibilities:
1. Team Leadership: Manage a team of 15-20 mid-level to senior engineers who provide IT support across globally distributed locations, including the USA, UK, Luxembourg, South Africa, Singapore, and China.
2. Service Delivery: Lead the team in offering premium "white glove" support, ensuring that all service requests are handled efficiently, from ticket dispatching and escalation to vendor management.
3. ITIL Process Implementation: Drive the adoption and continuous improvement of ITIL processes, ensuring that the team adheres to industry best practices and meets auditor requirements.
4. Stakeholder Engagement: Work closely with financial teams and high-net-worth individuals to ensure satisfaction and address any service delivery challenges with a calm and assertive approach.
5. Continuous Improvement: Foster a service management-focused culture by identifying areas for improvement and implementing governance reporting to maintain a high standard of service.
Essential Qualifications and Skills:
1. Minimum 5 years of experience in service desk or service management roles.
2. Certified in ITIL Foundation Level; further certifications in Change Management and Problem Management are highly desirable.
3. Demonstrable experience in using ServiceNow ITSM, Microsoft 365, Microsoft Azure, and Microsoft Teams.
4. Strong leadership and emotional intelligence to manage both the internal team and external stakeholders.
5. Ability to drive process improvements and implement best practices under pressure.
Preferred Experience:
1. 5-7 years of experience leading a technical team.
2. ServiceNow administration experience is a plus.
This role demands a highly organized, process-driven individual who can thrive in a high-pressure environment and manage both operational and technical aspects of a service desk. If you are ready to take on this challenge and contribute to a prestigious organization, we invite you to apply.
Come join our global team of creative thinkers, problem solvers and game changers. We offer accelerated career progression, a dynamic culture and expert training.
#J-18808-Ljbffr
-
Front Desk Agent
4 months ago
Cape Town, South Africa One&Only Cape Town Full timeFront Desk Agent (11512) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...
-
Front Desk Agent
1 month ago
Cape Town, South Africa One&Only Cape Town Full timeFront Desk Agent (13254) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...
-
Front Desk Agent
4 months ago
Cape Town, South Africa One&Only Cape Town Full timeFront Desk Agent (10160) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...
-
Only 24h Left: Branch Advisor FAIS
5 days ago
Cape Town, South Africa FirstRand Namibia Limited Full timeLocations: Fairfield Estate, 339 Voortrekker Road, Parow, Cape Town, 7500 Time Type: Full time Posted On: Posted Yesterday Time Left to Apply: End Date: October 15, 2024 (5 days left to apply) Job Requisition ID: R16831 Job Description To provide advice, support and/or sales through excellent service and solutions delivery and product knowledge to...
-
Service Desk Manager
4 months ago
Cape Town, South Africa Truworths Full timeJoin South Africa’s leading fashion retailer with over 700 stores, renowned aspirational brands and world class systems and become part of the winning team. If fashion retail excites you, along with a fast paced and innovative environment, then this position may well be for you. We are looking for an energetic, customer focused and result oriented Stores...
-
(Only 24h Left) Trainee Auditor
5 days ago
Cape Town, South Africa Pay Group Full timeTime left to apply: End Date: November 1, 2024 (26 days left to apply) Job requisition ID: JR102231 It's fun to work in a company where people truly BELIEVE in what they're doing! At Pick n Pay, we have exciting opportunities for determined, focused, and dedicated individuals who wish to apply for an Internal Audit trainee position (3 Year CIA articles) in...
-
▷ Only 24h Left: Mobile Project Manager
18 hours ago
Cape Town City Centre, South Africa Jobted ZA C2 Full timeSkills & Experience: Master of Multi-Platform Strategy: You know your way around iOS, Android, and beyond. Whether its navigating the intricacies of Swift or diving into the underbelly of Java, Youve managed teams that deliver across multiple mobile ecosystems like a digital Pied Piper Process Obsessed: You build workflows the way Joe arranges his bookstore...
-
Cape Town, South Africa Ajtechnicaldr Full timeAir Liquide is recruiting for Customer Service Representative In this position, the incumbent will manage the Customer Call Centre ensuring efficient order management, timely resolution of customer complaints and queries, and relevant KPI monitoring and reporting. Location: Cape Town The incumbent will respond to emails and web portal questions using...
-
(Only 24h Left) Technical Manager
2 days ago
Cape Town, South Africa Santam Insurance Full timeThe position calls for a person who will provide technical underwriting expertise to assist the Regional Manager and Relationship Managers in managing their broker relationships at both a strategic and operational level with a clear focus on growth, profitability and efficiency in line with the Broker Services and Santam Commercial and Personal objectives....
-
Cape Town, South Africa Takealot Group Full timetakealot.com, a leading South African online retailer, is looking for a highly talented Business Development Manager to join our team in Cape Town. We’re a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility...
-
Cape Town, South Africa Takealot Group Full timetakealot.com, a leading South African online retailer, is looking for a highly talented CRM Manager to join our team in Cape Town. In this role, you will be responsible for the design and execution of Takealot’s customer lifecycle strategy & Takealot’s subscription service. We are a young, dynamic, hyper-growth company looking for smart, creative,...
-
Cape Town City Centre, South Africa Jobted ZA C2 Full timePrimary Duties and Responsibilities Rendering of support services to the Services Department and its customers by complying with the following KPI’s: Administration Management - Comply with internal requirements regarding the upkeep of filing systems. - Control source documentation and maintain a filing system per building. - We refer to documents such...
-
▷ (Only 24h Left) Civil Technician
5 days ago
Cape Town City Centre, South Africa Jobted ZA C2 Full timeProficiency in Civil 3D design calculations and expertise in AutoCAD are essential, enabling the creation of detailed and precise drawings that serve as the foundation for various civil engineering projects This role involves the comprehensive design of essential civil services, including sewer systems, stormwater management, and water reticulation networks,...
-
▷ Only 24h Left: Guest Services Manager
4 days ago
Cape Town, South Africa Accor Hotels Full timeCompany Description From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides...
-
Service Desk Specialist
1 week ago
Cape Town, Western Cape, South Africa Sanlam Full timeJob Title: Service Desk AgentAbout the Role:Sanlam Group Technology is seeking a skilled Service Desk Agent to join our team. As a Service Desk Agent, you will be responsible for providing timely and effective support to our customers through the receipt and logging of problems and the coordination of rapid and appropriate responses for basic problem...
-
Only 24h Left: Logistics Controller
2 days ago
Cape Town, South Africa Latitude Resource Full timeLogistics Controller Location: Cape Town Ref: LRP24026 Type: Permanent An established, but rapidly expanding transport and logistics business based in Bellville, Cape Town is seeking to employ 6x Logistics Controllers on a permanent basis. You will play a crucial role in facilitating the transportation of goods within their logistics and supply chain...
-
(Only 24h Left) Casual Cashiers
2 days ago
Cape Town, South Africa Dis-Chem Pharmacies Full timeDis-Chem Pharmacies requires experienced Casual Cashier for their store in Kenilworth Centre. Support customer service at point of sale while ensuring a world-class shopping experience. Record customer transactions on the Dis-Chem operating system according to company policies & standard operating procedures, with zero tolerance toward inaccuracies &...
-
Service Desk Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Sanlam Full timeJob Title: Service Desk AgentAbout the Role:Sanlam Group Technology is seeking a skilled Service Desk Agent to join our team. As a Service Desk Agent, you will be responsible for providing timely and effective support to our customers through the receipt and logging of problems and the coordination of rapid and appropriate responses for basic problem...
-
Service Desk Administrator
3 weeks ago
Cape Town, South Africa Kocho Full timeWe are Kocho Kocho recognise that technology on its own does not deliver change and offers technology adoption services alongside excellent technical consulting to enable our clients to achieve their business goals on their journey to Become Greater. Our head office is in the heart of London’s West End and provides a comfortable working environment...
-
Service Desk Supervisor
4 months ago
Cape Town, South Africa Believe Resourcing Full time**About our client**: Our client is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Their fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of...