Vitality Health International Service Consultant

3 months ago


Johannesburg, South Africa Discovery Full time

Vitality Health International Service Consultant (Portuguese Speaking) - Talent Pool

Portuguese-speaking candidates required

Key Purpose

To take inbound calls, assist Africa Health Insurance members with queries and ensure first time resolutions or refer them to the appropriate area for resolution.

Key Outputs

Dealing with multiple telephonic queries from Africa Health Insurance members, brokers, franchises, the public and internal parties
Dealing with all queries through to resolution
Keeping client up to date with their queries
Ensuring excellent quality service to all members
Completing administrative and repetitive tasks
Keeping accurate detailed stats of all queries/correspondence and reporting on it on a weekly basis
Logging of all queries and routing all enquiries to correct departments
Working on Africa Health Insurance systems
Keep up to date with policy and product changes
Assisting with written correspondence where necessary
Driving the values of first time resolution on all interactions
Applying logic in all circumstances

Competencies

Behavioral Competencies
Presenting and communicating information
Delivering results and meeting customer expectations
Deciding and initiating action
Following instructions and procedures
Adhering to principles and values
Persuading and influencing
Analyzing
Coping with pressure and setbacks
Able to work between shifts allocated

Knowledge

All Africa Health Insurance product and benefit knowledge
Africa Health Insurance Systems

Skills

Time Management
Verbal and written communication

Qualifications & Experience

Essential

Matric
Basic MS Office Knowledge
Minimum of 6 months customer service experience
Ability to speak Portuguese

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.



  • Johannesburg, South Africa Discovery Limited Full time

    Vitality Health International Service Consultant (Portuguese Speaking) - Talent Pool Business Unit: Discovery Health Function: Call Center / Contact Center Date: 28 Oct 2024 Key Purpose To take inbound calls, assist Africa Health Insurance members with queries and ensure first time resolutions or refer them to the appropriate area for resolution. 1....


  • Johannesburg, South Africa Discovery Full time

    Vitality Health International Service Consultant (Swahili Speaking) - Talent Pool About Discovery Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and...

  • Service Consultant

    1 month ago


    Johannesburg, South Africa Discovery Full time

    Job Title: Service Consultant Key Purpose Our Commissions department is looking for a great person to join their team as a service consultant to service broker houses and franchises with all related billing and commissions’ queries. Areas of responsibility may include but not limited to - Answering inbound calls timeously - Dealing with predominantly...


  • Johannesburg, South Africa Kaelo Full time

    Company Description **About Kaelo** Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and...


  • Johannesburg, South Africa Health Solutions Full time

    **Introduction** - Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by...


  • Johannesburg, South Africa Lyra Health Full time

    **About Lyra Health** Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their...


  • Johannesburg, South Africa United Nations Development Programme (UNDP) Full time

    **TERMS OF REFERENCE** - Hiring Office: - Communications - Purpose of Assignment: The United Nations Population Fund (UNFPA) East and Southern Africa Regional Office (ESARO) works across 23 countries to advance gender equality, improve sexual and reproductive health, and empower youth. High-quality photography is essential for documenting impact, promoting...


  • Johannesburg, South Africa United Nations Development Programme (UNDP) Full time

    **TERMS OF REFERENCE** - Hiring Office: - Communications Unit - Purpose of Assignment: The United Nations Population Fund (UNFPA) East and Southern Africa Regional Office (ESARO) works to ensure universal access to sexual and reproductive health, uphold reproductive rights, and reduce maternal mortality in 23 countries. High-quality video content is...

  • Marketing Intern

    2 weeks ago


    Johannesburg, South Africa Zoie Health Full time

    **About Zoie**: Zoie Health is Africa’s first digital women’s health clinic. Zoie’s mission is to make quality women’s healthcare more accessible for millions of women around the world by leveraging leading technology, world-class clinical care and love. Our vision is for Zoie to be part of a woman’s healthcare journey for life, as we care for her...


  • Johannesburg, South Africa YES Occupational Health & Safety Experts Full time

    **UNDERSTANDING THE ROLE** The further focus is on programmes aimed at preventing occupational illnesses and injuries, managing disability, assessing and preventing risks, providing consultation with employers / client management team and employees, offer training and wellness education as planned by management to create awareness and a safe working...


  • Johannesburg, South Africa Zoie Health Full time

    **About Zoie Health**: Zoie Health is Africa’s first digital women’s health clinic. Zoie’s mission is to make quality women’s healthcare more accessible for millions of women around the world by leveraging leading technology, world-class clinical care and love. Our vision is for Zoie to be part of a woman’s healthcare journey for life, as we care...


  • Johannesburg, South Africa Initiate international Full time

    Join the excitement at a rapidly expanding B2B Lead Generation company, a trailblazer in B2B marketing innovation. We are seeking a dynamic and detail-oriented individual to step into the role of **Campaign Execution Consultant** within our Client Services team in **Johannesburg**. If your passion lies in B2B marketing, you bring experience in the USA...


  • Johannesburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...


  • Johannesburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...


  • Johannesburg, South Africa Peakford Management Consultant Full time

    Goal-oriented sales consultants are required to start immediately. Must have knowledge in the training industry. - Identify and meet customer needs within their assigned sales territory and maintain excellent after-sales relationships. - Provide information on products and services and keep records of completed sales. Need to remain updated with the latest...


  • Johannesburg, South Africa Initiate international Full time

    Join the excitement at a rapidly expanding B2B Lead Generation company, a trailblazer in B2B marketing innovation. We are seeking a dynamic and detail-oriented individual to step into the role of **Campaign Execution Consultant** within our Client Services team in **Johannesburg**. If your passion lies in B2B marketing, you bring experience in the USA...


  • Johannesburg, South Africa Zoie Health Full time

    **About Zoie** Zoie is Africa’s first digital women’s health clinic. Zoie’s mission is to make quality women’s healthcare more accessible for millions of women around the world by leveraging leading technology, world-class clinical care and love. Our vision is for Zoie to be part of a woman’s healthcare journey for life as we care for her and her...

  • Social Media Intern

    7 months ago


    Johannesburg, South Africa Zoie Health Full time

    **About Zoie**: Zoie Health is Africa’s first digital women’s health clinic. Zoie’s mission is to make quality women’s healthcare more accessible for millions of women around the world by leveraging leading technology, world-class clinical care and love. Our vision is for Zoie to be part of a woman’s healthcare journey for life, as we care for her...


  • Johannesburg, South Africa FirstRand Full time

    Job Description Hello Future Client Service Consultant Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up...


  • Johannesburg, South Africa Performer Recruitment Full time

    Introduction We are thrilled to present a unique opening for an Internal Sales Consultant to become a vital part of a dynamic Sales Team, based in Meadowdale, Johannesburg. The company predominantly supplies pumps, accessories, and cordless power tools to the mining and construction industry. As an integral member of the team, you will play a crucial role...