Operational Quality Specialist

2 months ago

Centurion, South Africa Metso Outotec Full time

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 10/25/2024

Introduction

We are seeking an Operational Quality Specialist to join the Operational Quality Team within Mill Lining Commercial Demand and Supply Control. You will be responsible for claim coordination, processing, and communications within the Mill Lining business and for our critical stakeholders and customers. You will coordinate Mill Lining operational quality cases and projects, manage actions related to open claims, and provide fact-based quality communication for the business line and stakeholders. Your role plays a crucial part in securing the success of our new operating model, which will contribute to the strategy and success of Mill Lining's business line. In this position, you will report to Kyle Coghlan, Manager, Operational Quality.

This position can be located in Finland or South Africa. We are also happy to offer flexible working arrangements.

Team you belong to

You will join a team of professionals dedicated to making the Mill Lining business line successful in close collaboration with our market area organizations and the supporting functions. We are a new team and aiming to secure great quality in our operations and secure the success of the updated Mill Lining operating model.

We work closely with the full Mill Lining community and all our internal stakeholders. Our team culture is all about creating value and succeeding together.

What you’ll do

Coordinate warranty and non-conformance claims and act as warranty case project manager
Own actions related to claims, ensuring completion in cooperation with key stakeholders and experts
Maintain communication and reporting with the Claim Owner, Market Areas, and business line
Identify repetitive issues and assist in driving cost reduction for the Mill Lining warranty
Represent Mill Lining within the Metso quality community
Support finance with warranty reserve bookings
Support continuous improvement and ensure best practice sharing
Ensure compliance to Metso processes, policies, and guidelines

Who you are

You bring several years of industry experience from the management of quality topics within your business
Diploma / B.E Mechanical with experience in Mill Lining highly desirable
Enthusiastic about generating customer value and leading through data
Goal-oriented, process driven, and fully compliant with company policies and local regulations
Strong desire to contribute to our continued success. As a collaborative team member you have a proven track record in navigating different environments and cultures.
Excellent business understanding with the ability to continuously improve operations
Full working proficiency in English.

What's in it for you

An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, bicycle benefits, and engagement surveys.
Compensation and rewards - Global incentive program tied to business and performance targets, and meal benefits.
Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

For additional information, please contact Kyle Coghlan at kyle.coghlan(at)metso.com.

Recruitment timeline: last date to apply 28th of October.

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.

Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial

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