Business Process Improvement Lead

3 weeks ago

Midrand, South Africa Vodafone Full time

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When it comes to growing Talent, we're number 1.
The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.

Role Purpose/Business Unit:

Responsible for the delivery of Business Improvement Opportunities linked to the Achievement of budget and key customer service, audit, financial outcomes.

Your responsibilities will include:

- Identifying, developing, and implementing necessary process improvements for key initiatives.
- Creating and implementing process metrics, reports, and control points (Track , monitor and measure projects implemented)
- Proactively identifying and carrying out root cause analysis of the problem.
- Logically and accurately map business process steps according to defined standards and maintain existing refinery processes and documentation.
- Collaborating with other stakeholders to ensure achievement of goal
- Assisting in compiling Business Requirements for systems and performing UAT.
- Driving process adoption & compliance with end users.
- Keeping a systematic approach to coordinating and managing process and system change definitions and implementations.
- Application of industry related methodologies and frameworks such as design thinking
- End to End business and customer journey design.

The Ideal Candidate for this role will have:

Must have technical / professional qualifications:

- Matric Certificate Computer literacy (Advanced word and Excel)
- Relevant B degree (Information Systems, BA, Soc Science , BCom)
- Core competencies, knowledge, and experience:
- At least 5 or more Business Analysis experience, Process Improvement, Customer Journey Management

Core competencies, knowledge and experience:

- Must have an affinity for data
- Detailed orientated
- Ability to start and finish tasks
- Strong Planning and organisational skills
- Previous insurance experience would be an advantage

We make an impact by offering:

- Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications:30 October 2024

The base location for this role is, Vodacom Campus Midrand

The Company s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

What's in it for you

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.

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