Business Process Improvement Lead

4 weeks ago


Midrand, South Africa Vodafone Full time

.

When it comes to growing Talent, we're number 1.
The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.

Role Purpose/Business Unit:

Responsible for the delivery of Business Improvement Opportunities linked to the Achievement of budget and key customer service, audit, financial outcomes.

Your responsibilities will include:

- Identifying, developing, and implementing necessary process improvements for key initiatives.
- Creating and implementing process metrics, reports, and control points (Track , monitor and measure projects implemented)
- Proactively identifying and carrying out root cause analysis of the problem.
- Logically and accurately map business process steps according to defined standards and maintain existing refinery processes and documentation.
- Collaborating with other stakeholders to ensure achievement of goal
- Assisting in compiling Business Requirements for systems and performing UAT.
- Driving process adoption & compliance with end users.
- Keeping a systematic approach to coordinating and managing process and system change definitions and implementations.
- Application of industry related methodologies and frameworks such as design thinking
- End to End business and customer journey design.

The Ideal Candidate for this role will have:

Must have technical / professional qualifications:

- Matric Certificate Computer literacy (Advanced word and Excel)
- Relevant B degree (Information Systems, BA, Soc Science , BCom)
- Core competencies, knowledge, and experience:
- At least 5 or more Business Analysis experience, Process Improvement, Customer Journey Management

Core competencies, knowledge and experience:

- Must have an affinity for data
- Detailed orientated
- Ability to start and finish tasks
- Strong Planning and organisational skills
- Previous insurance experience would be an advantage

We make an impact by offering:

- Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications:30 October 2024

The base location for this role is, Vodacom Campus Midrand

The Company s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

What's in it for you

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.



  • Midrand, South Africa Vodafone Full time

    **.**: **When it comes to growing Talent, we're number 1.** The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2024. **Role Purpose/Business Unit**: Responsible for the delivery of Business Improvement Opportunities linked to the Achievement of budget and key customer service, audit, financial outcomes. **Your...


  • Midrand, Gauteng, South Africa IOCO Full time

    Business Process Manager RoleJoin iOCO Infrastructure Services and be part of a team that delivers outstanding client experiences through sustainable, innovative IT infrastructure solutions.We are seeking a highly skilled Business Process Manager to lead our Service Management Office and drive service delivery excellence across all client engagements.Key...


  • Midrand, South Africa IOCO Full time

    iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking a Business Process Administrator who will provide comprehensive administrative support to the Business Process Manager. The Business Process Administrator will be responsible for coordinating activities within the Service Management Office (SMO), managing documentation,...


  • Midrand, South Africa IOCO Full time

    iOCO Infrastructure Services Invites You to Explore Possibilities.We are seeking a Business Process Administrator who will provide comprehensive administrative support to the Business Process Manager. The Business Process Administrator will be responsible for coordinating activities within the Service Management Office (SMO), managing documentation,...


  • Midrand, Gauteng, South Africa IOCO Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Business Process Administrator to join our team. The successful candidate will provide comprehensive administrative support to our Business Process Manager, ensuring the smooth operation of our Service Management Office (SMO).The ideal candidate will have strong organizational skills, with...


  • Midrand, South Africa Vodafone Full time

    **Role purpose**: - Lead and manage in region capability, solutions and digital readiness and enablement focused on compliance, learnings, and performance - Manage and drive continual model improvement through retail programs and reengineering of business processes, journeys, systems, and rules, etc. focused at driving an enhanced seamless customer...


  • Midrand, South Africa Jobted ZA C2 Full time

    KEY OUTPUTSÂ Strategy Deployment - Develop a medium impact warehouse strategy and business plan based on diagnosis, analysis, insight, expertise and warehouse principles. - Develop and lead the annual and seasonal plans to optimise the operation by aligning resources to activity levels and meeting customer service needs to improve the overall warehouse...


  • Midrand, South Africa TAC Recruitment Full time

    KEY OUTPUTS Strategy DeploymentDevelop a medium impact warehouse strategy and business plan based on diagnosis, analysis, insight, expertise and warehouse principles.Develop and lead the annual and seasonal plans to optimise the operation by aligning resources to activity levels and meeting customer service needs to improve the overall warehouse...


  • Midrand, South Africa TAC Recruitment Full time

    KEY OUTPUTS   Strategy Deployment Develop a medium impact warehouse strategy and business plan based on diagnosis, analysis, insight, expertise and warehouse principles. Develop and lead the annual and seasonal plans to optimise the operation by aligning resources to activity levels and meeting customer service needs to improve the overall warehouse...


  • Midrand, South Africa Jobted ZA C2 Full time

    Ready to Join the Ranks of Innovators? iOCO Infrastructure Services Awaits. We are looking to hire a Business Process Manager (Service Management Office (SMO))Â who will be responsible for ensuring that the iOCO IS's "way of work" is effectively applied across all client engagements, acting as the custodian of seamless and efficient service delivery. This...


  • Midrand, South Africa IOCO Full time

    Ready to Join the Ranks of Innovators? iOCO Infrastructure Services Awaits.We are looking to hire a Business Process Manager (Service Management Office (SMO)) who will be responsible for ensuring that the iOCO IS's "way of work" is effectively applied across all client engagements, acting as the custodian of seamless and efficient service delivery. This...


  • Midrand, South Africa IOCO Full time

    Ready to Join the Ranks of Innovators? iOCO Infrastructure Services Awaits. We are looking to hire a Business Process Manager (Service Management Office (SMO))  who will be responsible for ensuring that the iOCO IS's "way of work" is effectively applied across all client engagements, acting as the custodian of seamless and efficient service delivery. This...

  • Process Analyst

    5 months ago


    Midrand, South Africa A 1L Realization (Pty) Ltd Full time

    Must have technical / professional qualifications: Matric is Essential Relevant 3 year Business or Technical degree or Diploma 3-5 years relevant experience essential in Business Analysis/Process Mapping Key accountabilities and decision ownership: Analysis - Analyse business processes and workflows with the objective of determining inefficiencies,...


  • Midrand, South Africa Jobted ZA C2 Full time

    iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking a Business Process Administrator who will provide comprehensive administrative support to the Business Process Manager. The Business Process Administrator will be responsible for coordinating activities within the Service Management Office (SMO), managing documentation,...


  • Midrand, Gauteng, South Africa IOCO Full time

    Business Process Manager Position OverviewWe are seeking a highly skilled Business Process Manager to oversee the effective application of our "way of work" across all client engagements. The ideal candidate will be responsible for ensuring seamless and efficient service delivery, acting as the custodian of our service standards and objectives.Key...


  • Midrand, Gauteng, South Africa Actsys Full time

    About ActsysWe are a forward-thinking organization that fosters innovation and collaboration. Our dynamic work environment is perfect for professionals looking to grow and develop their skills.Job Title: Senior Business Development LeadEstimated Salary: $80,000 - $110,000 per annumKey Responsibilities:Lead the sales team to achieve targets and expand...


  • Midrand, Gauteng, South Africa WSP Africa Full time

    Job DescriptionWSP Africa is seeking a highly skilled and experienced Business Development Lead to join our team. The successful candidate will be responsible for driving business growth and development across Africa, with a focus on environmental and social consulting services.Key Responsibilities:Contribute to and drive the annual business strategy for the...


  • Midrand, Gauteng, South Africa TalentCru Full time

    Job Title: Retentions and Collections LeadTalentCru is seeking a highly skilled Retentions and Collections Lead to join our team. As a key member of our organization, you will be responsible for establishing and managing our newly formed retention and preservation department, developing and executing effective strategies to optimize customer retention and...


  • Midrand, South Africa TalentCru Full time

    Our client in the telecommunication industry is looking for a Retentions and Collections Lead, this is a great opportunity to Build Your Dream Team Lead Retention and Collections and Drive Customer Success!" This individual will be responsible for establishing and managing our newly formed retention and preservation department, developing and executing...


  • Midrand, South Africa Adcorp Holdings Full time

    **Synopsis** We are looking for **a Business Control Manager** to join a manufacturing company in Midrand, to ensure that all business processes are designed in such a way that they minimize the exposure of the business to any risk and to secure that they have efficient processes in place. The role will reports to Internal Control Head. - Work together with...