Process Analyst

1 week ago


Midrand, South Africa A 1L Realization (Pty) Ltd Full time

Must have technical / professional qualifications:
Matric is Essential

Relevant 3 year Business or Technical degree or Diploma

3-5 years relevant experience essential in Business Analysis/Process Mapping

Key accountabilities and decision ownership:
Analysis
- Analyse business processes and workflows with the objective of determining inefficiencies, identifying process improvements and automation opportunities
- Facilitate business process workshops
- End-to-end business process design
- Align to industry best practice

Process Mapping
- Map business processes in the desired tools
- Work with the product managers to define or update business processes when there are new products or product enhancements
- Work with multiple internal stakeholders when internal processes require updating.
- Ensure business process are kept up to date

Journey Mapping
- Map self service journeys on all products & services
- Ensure journeys are kept up to date whenever there are any enhancements implemented on products

Business Process Re-engineering
- Explore opportunities in redesigning business processes to achieve better quality, reduce cost, and improve output, service and speed.


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