Warranty Consultant
2 months ago
Job Advert Summary
In support of IMSAF's ongoing efforts to enhance organisational performance and provide employee development opportunities, the company is pleased to invite applications for a Warranty Coordinator in the Revenue Generation SACU department.
Minimum Requirements
- Diesel Mechanic or equivalent industry qualification
- In-depth and extensive knowledge of the Isuzu Warranty policy & procedures
- In-depth and extensive knowledge of the Warranty system
- In-depth and extensive knowledge of MS Office (Excel,Word,Ms Power Point) & SAP system
- Knowledge of the Isuzu LTG-Labour Parts Catalog
- Good verbal & written communicatio skills
- Requires good problem-solving skills
- Drivers License Code 08
Duties and Responsibilities
- Review and approve dealer system rejected claims based on parameters as set out in Warranty policy & procedure.
- Take the Leading role in coordinating as well as conducting training of dealer's new Warranty Clerks.
- Manage General dealer queries to resolution point i.e. Part pricing issues, Incorrect warranty start dates, Recon statement queries.
- Monitor Dealer Warranty expenditure through out of line warranty claims on system.
- Update and correct part numbers on the warranty portal system.
- Maintain and adjust warranty claims limits to ensure that correct warranty expenditures are maintained.
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