Aftersales Consultant

**Main Purpose of the Role**:
To strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals

**Key Performance Areas**:

- Prepare for the arrival of the customer and vehicle
- Taking care of customer at initial consultation upon arrival
- Ensure accurate Warranty and Motor plan details on system
- Update Dealer Management System, track all vehicles and update control systems
- Regular Liaison with customers
- Ensure accurate invoice payments
- Professional Vehicle hand over
- Customer follow up and reminders
- Attend weekly service meetings
**Qualifications and Experience**:

- A minimum of 2 years in a similar position within a motor dealership.
- Senior Certificate Grade 12.
- Technical qualification and/or aptitude would be advantageous.
**Skills and Personal Attributes**:

- Excellent interpersonal communication skills.
- Customer and Service Orientation
- Problem Solving Ability
- Self-Management & Resilience
- Team Orientation
**APPLY NOW**
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