Enrolments Retention Specialist
1 week ago
peopleworth is an employer group consultancy specializing in providing comprehensive support to small and medium-sized businesses across a range of industries. Withing our group, we have various exciting opportunities that span a wide range of partners and collaborations, and we're excited to share this opportunity with you. We are seeking an enthusiastic and detail-oriented Enrolments Retention Specialist to transform the period between enrolment and programme start into a guided, motivating, and career-focused experience. By proactively supporting learners after the enrolment stage, this role ensures that every learner begins their programme informed, confident, and ready to succeed, while reducing melt, improving readiness, and freeing the Delivery and Coaching teams to focus on high-value engagement as well as enrolments focus on sales. We are seeking a target driven individual who lives and breathes customer service excellence and improving metrics. They will take initiative and accountability for supporting learners and processes. Responsibilities - Lead pre-start learner communications: Deliver a clear, structured sequence of messages that build confidence, set expectations, and sustain engagement before Orientation. - Prepare learners for success: Share key resources (orientation overviews, calendars, FAQs, tool primers, and success-planning templates) to help learners feel ready and organised. - Coordinate systems readiness: Work with Learning Tech and Enrolments Operations to ensure timely Canvas and Circle access, confirm logins, and maintain accurate learner readiness lists. - Build early community and belonging: Host light-touch pre-start spaces (e.g. Welcome Lounge in Circle) to connect learners and introduce them to the FourthRev community. - Align with Career Coaching: Provide weekly updates to the Coaching team, track incentive and early-coaching eligibility, and share key “Careers First” resources to prime early engagement. - Manage late joiners and withdrawals: Ensure quick-start materials are shared promptly, track withdrawals, and re-engage hesitant learners where possible. - Collaborate cross-functionally: Partner with Enrolments, Delivery, and Coaching teams to improve the pre-start learner journey, aligning communication flows, expectations, and data accuracy. Expected Outcomes - Reduced melt and pre-census withdrawals. - Increased Orientation engagement and learner readiness. - Improved learner satisfaction and belonging before programme start. - Reduced Week 1 admin and support load for Delivery Teams. - Stronger alignment and handover between Enrolments, Delivery, and Coaching. Requirements - Strong communication and relationship-building skills with an outcomes centric/customer focussed mindset. - Experience in phone based sales or customer service in a KPI driven environment - Organised and proactive approach, with ability to manage multiple learners and timelines concurrently. - Familiarity with CRM and LMS tools (Hubspot, Canvas, Circle) and confidence with data tracking and reporting. - Collaborative mindset, working effectively across Enrolments, Delivery, and Coaching teams. - Passion for creating positive, motivating learner experiences.
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