Solutions Lead

1 month ago


South Africa Jobted ZA C2 Full time

- Grade 12, Beng/BSc in Information Technology.
- A minimum of 5 years experience in a Digital Solution Architect role.
- A minimum of 3 years of experience designing and deploying CX solutions like CCaaS, Conversational AI, and Generative AI models.
- Overall, 16 years plus experience and Min 10 years of hands-on experience in designing CX solutions on an enterprise level or large-scale deployments.
- Strong expertise in CCaaS solutions like NICE, Genesys, and AWS.
- Strong Technical knowledge and experience in Node.JS, Kafka, Cloud Telephony with RT audio streaming and CTI integrations, JAVA, and Web Socket is a must.
- Extensive experience in both backend and frontend technology and framework e.g. Next.JS, Nest.JS, GraphQL, etc.
- Certification in Google/AWS Cloud or LEX/POLLY or Watson Conversational AI is an advantage.
- Responsible for web development using a microservices architecture.
- Collaborate with project management and development teams.
- Design data flow from API calls, databases, and other technologies to fit into the design.



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