Claims Advocacy Consultant-2

2 months ago

Johannesburg, South Africa Aon Corporation Full time

Posting Description:

Claims Advocacy Consultant

Do you have extensive Marine/Mining claims experience? Ready for the next step in your career? We're hiring
Aon South Africa is recruiting a Claims Advocacy Consultant in our Advocacy team based, on a hybrid basis, from our Head Office in Sandton. The role of a claims advocacy consultant is to provide fast and efficient services to clients with the processing of the claims in supporting a bespoke product offering. The claims advocacy consultant must manage direct and mandated claims that will ensure client satisfaction, client retention and financial growth for the company.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

- Work with Claims Advocacy Manager to ensure high quality, efficient and compliant delivery of all claims' servicing.
- Attend to claims referred to the Claims Advocacy team
- Attend to rejections, disputes and contentious losses and provide support to the Claims Administration team on large losses above R 250 000. Appoints loss adjusters / assessors where mandated.
- Negotiate settlement with suppliers, Insurers or any other parties involved within the set mandate on claims that entered the Claims Advocacy team. Ensures the client gets the best settlement in terms of the policy.
- Prioritizes own work and works autonomously within defined boundaries.
- Accurately capture claims settlement information on the Aon Global Claims Advocacy platforms.
- Follow post loss process requiring corrective underwriting.
- Adhere to the minimum Quality and Service Standards.
- Responsible for engaging in business development and/or contributing directly or indirectly to all business development efforts in Aon South Africa.
- Providing guidance and advice to the Claims Administration teams, the Broking teams as well as clients on technical issues on claims and policies.

Skills and experience that will lead to success

Qualifications.

- Grade 12. (Matric).
- A relevant bachelor’s degree or;
- A relevant tertiary insurance related qualification.
- Registration with the FSCA in terms of the FAIS ACT.
- Registration as an associate with the IISA.

Knowledge.

- Technical/Professional knowledge of insurance principles practices and disciplines.
- Specific Marine and Mining experience preferred
- Have a working knowledge of risk analysis methodologies.
- Have a good understanding of the applicable legislative environment governing the insurance industry

Skills and Attributes.

- Well-developed team management skills.
- Developed team functioning skills.
- Good interpersonal relationships.
- Advanced analytical technical and problem-solving skills.

Experience.

- A minimum of 5 – 10 years’ experience in a similar or related role.
- A previous mandate to settle claims.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email Reasonable Accommodations@Aon.com

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