New business Service consultant
2 weeks ago
New Business Service Consultant - Inbound (Fixed Term Contract)
Business Unit: Discovery Health
Function: Call Center / Contact Center
Key Purpose of the Role:
- To answer inbound calls, make outbound calls, and resolve queries in real time from Franchises, Brokers, and the public in line with Service Level Agreements.
- To manage administration.
Areas of Responsibility May Include But Are Not Limited To:
- Professionally resolve inbound queries from Franchises, Brokers, and the public according to the required procedures and within agreed SLA’s.
- Ensure that queries which are unable to be resolved immediately are followed up and resolved within the agreed SLA.
- Answer inbound calls timeously.
- Deal with email queries where necessary.
- Make outbound calls to brokers and members to request further information that is outstanding for their applications.
- Call members back timeously to provide comprehensive feedback on queries.
- Keep stakeholders informed with regards to queries through to resolution.
- Maintain accurate details of all queries.
- Coordinate individual and team administration.
- Perform ad-hoc functions where required.
- Keep abreast of product knowledge through continued professional development and learning.
Education and Experience:
Minimum:
- At least 6 months client services experience (back office/client facing).
- Matric.
- Excellent verbal and numeracy skills.
- Excellent communication skills (verbal and written), and comprehension of the English language.
- Computer literacy in the following:
- MS Outlook
- MS Excel
- MS Word
Advantageous:
- 1 year Discovery Health experience.
- 6 months New Business Product experience.
- 6 months call center experience.
- FAIS accredited.
EMPLOYMENT EQUITY:
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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