Conversational Designer

2 months ago

Cape Town, South Africa IQbusiness South Africa Full time

About you and the key skills we’re looking for.
Are you a talented Conversational Designer ready to make a significant impact? We are seeking a senior-level, customer-obsessed professional to join our team. You’ll collaborate with various stakeholders to drive customer-centric strategies and transformations. We’re looking for someone with at least years of experience as a Conversational Designer, including experience in conversation design or writing for user interfaces. Join us in a fast-paced, innovative environment where you’ll help drive forward-thinking customer solutions and augment our capacity. This role is all about putting the customer first and ensuring every interaction they have with our products is seamless and enjoyable. If you’re passionate about creating exceptional customer experiences, this could be the perfect fit for you

What you will be doing:
In this role, you’ll focus on creating hyper-personalised, AI-powered experiences to enhance customer engagement, provide financial guidance, and improve the overall user experience. Some of your duties will include:

- Design scalable conversational flows across multiple domains, channels, and languages by collaborating with stakeholders.
- Document modular and readable conversation design artifacts to support best practices and continuous improvement.
- Conduct user research and usability testing to enhance design.
- Lead the creation of conversation journey maps, wireframes, prototypes, and mock-ups.
- Work with cross-functional teams to develop innovative solutions and stay updated with advancement

Who we are:
Our purpose is to grow people, grow business and grow Africa.
At IQbusiness, we are creative problem-solvers who never concede defeat. Beyond IT and technology, we apply innovative solutions to complex problems. We make sure that our clients grow, whether these challenges may be overcome by utilising research from IQbusiness and our partners, allocating teams to build and implement solutions, or deploying point expertise to address a skills shortage. Whatever the challenges, we support them in overcoming them.

What’s in it for you:
At IQbusiness, we prioritise work-life balance and offer attractive salary packages with generous employee benefits. Our offices are conveniently located in both Johannesburg and Cape Town, ensuring ease even during challenging times like load shedding. We foster a workplace culture that values flexibility and supports your personal needs. Moreover, our diverse talent pool provides ample opportunities for growth and development through meaningful interactions with your colleagues. Join us and experience the best of both worlds: a fulfilling career and a fulfilling life outside of work.

How do we recruit?
At IQbusiness, we take a refreshingly straightforward approach to recruitment. We firmly believe that feedback is the backbone of improvement, so we avoid dragging out the process unnecessarily.
Here's a sneak peek at the steps involved once you've sent us your resume:

- First, we'll dive into your CV, delving into your background, interests, passions, and tech prowess. If you're a shining star that aligns with our needs, congratulations You'll swiftly move on to step two.

- This stage involves meeting one of our charismatic hiring managers who will assess your skills and, just as importantly, your compatibility with our vibrant culture.

- If you emerge victorious from this encounter, a thrilling challenge awaits you—an online assessment to prove your mettle. But wait, there's more You'll also mingle with more of our extraordinary team members.

- Once these delightful encounters conclude, we get down to business with employment checks—references, credit history, criminal records, and even the rarefied world of fraud. Once you've successfully navigated these hurdles, voila

- We eagerly extend to you an offer of employment; formalities having been dealt with in a timely manner.

So, if you're ready to embark on a whirlwind recruitment adventure, buckle up and send us that resume

Note: As all IQbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID, and qualification verification.

IQbusiness is committed to sustainable growth and transformation, we embrace diversity and employ previously disadvantaged individuals.

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