Senior Customer Advocate
1 week ago
A LITTLE BIT ABOUT Boldr - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner. LET’S START WITH OUR VALUES - Meaningful connections start with AUTHENTICITY - We do our best work by being CURIOUS - We grow by remaining DYNAMIC - Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE - At the heart of great partnerships, we’ll always find EMPATHY WHAT IS YOUR ROLE As a Senior Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner. WHY DO WE WANT YOU We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic. WHAT WILL YOU DO - You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism. - Customer consultation calls, tech troubleshooting, escalations and investigation - Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved. - Ensure proper and timely escalation of issues to meet internal and external expectations. - Identify opportunities and recommendations for continuous process improvement. - You are expected to deliver service excellence and maximize customer satisfaction. - Work with the external team to stay updated on product and service knowledge. Requirements WHAT WE’LL LIKE ABOUT YOU YOU ARE… - Curious and authentic, just like us #beboldr - An analytical and critical thinker, with an eye for even the most minute of details - Passionate about client satisfaction YOU HAVE… - At least a bachelor’s degree in any field you’re passionate about - 3 years of customer service experience (may it be email, phone, or chat support). - Previous experience supporting SaaS products. - Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications. - Excellent reading comprehension, and verbal, and written communication skills. - Strong and effective phone contact handling skills. - An ability to understand and communicate complex ideas to customers, both verbally and in written form. - Knowledge and experience with Intercom CRM is a plus. - Aptitude to quickly learn and navigate new technology, systems, and applications. - The ability to accept feedback gracefully and with an open mind. - Intermediate understanding of common Customer Experience best practices. - Customer orientation and ability to adapt/respond to different types of characters.
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Senior Customer Advocate – SaaS
4 weeks ago
Cape Town, South Africa Boldr Full timeA leading global B-Corp in Cape Town is seeking a Senior Customer Advocate to enhance customer experience through proactive communication and problem-solving. The ideal candidate has at least 3 years of customer service experience, strong communication skills, and a passion for client satisfaction. This full-time role offers healthcare benefits and a dynamic...
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Senior Customer Advocate
7 days ago
Cape Town, Western Cape, South Africa Boldr Full timeA LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwideWe are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five countries...
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Senior SaaS Customer Advocate
3 weeks ago
Cape Town, South Africa Boldr Full timeA leading global B-Corp in South Africa is looking for a Senior Customer Advocate to enhance client satisfaction by resolving their inquiries and issues effectively. The role requires strong communication skills and at least 3 years of customer service experience. Successful candidates will demonstrate analytical thinking and a passion for assisting clients,...
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Senior Customer Advocate
1 day ago
Cape Town, South Africa Boldr Full time**A LITTLE BIT ABOUT Boldr**: - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members across...
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Senior Customer Advocate
2 weeks ago
Cape Town, Western Cape, South Africa ff-7626-40aa-b5a1-de17efe89a82 Full time R250 000 - R400 000 per yearA LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwideWe are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five countries...
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Senior Customer Advocate
1 week ago
Cape Town, South Africa Boldrimpact Full timeA LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five...
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Customer Advocate
5 days ago
Cape Town, South Africa Boldr Full time**A LITTLE BIT ABOUT Boldr**: - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...
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Customer Advocate
1 week ago
Cape Town, South Africa Boldr Full timeA LITTLE BIT ABOUT Boldr - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members across...
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Customer Advocate
2 weeks ago
Cape Town, South Africa Boldr Full timeWHAT YOU’LL LIKE ABOUT US - Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great. - We geek out on new ideas, proposals, and anything that will positively impact our clients, and of course, you! - We’ve got training sessions in-store to help you level up your skillset. - With you on Boldr’s side,...
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Customer Advocate
7 days ago
Cape Town, Western Cape, South Africa Boldr Full timeA LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the worldWe are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five...
