Senior Customer Advocate

7 days ago

Cape Town, Western Cape, South Africa Boldr Full time

A LITTLE BIT ABOUT Boldr

  • Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide
  • We are a global team, united by our desire to connect diverse people with common values for boldr impact.
  • We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner

LET'S START WITH OUR VALUES

  • Meaningful connections start with AUTHENTICITY
  • We do our best work by being CURIOUS
  • We grow by remaining DYNAMIC
  • Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
  • At the heart of great partnerships, we'll always find EMPATHY

WHAT IS YOUR ROLE

As a Senior Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients' products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

  • You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
  • Customer consultation calls, tech troubleshooting, escalations and investigation
  • Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved
  • Ensure proper and timely escalation of issues to meet internal and external expectations
  • Identify opportunities and recommendations for continuous process improvement
  • You are expected to deliver service excellence and maximize customer satisfaction
  • Work with the external team to stay updated on product and service knowledge

Requirements
WHAT WE'LL LIKE ABOUT YOU

YOU ARE...

  • Curious and authentic, just like us #beboldr

  • An analytical and critical thinker, with an eye for even the most minute of details

  • Passionate about client satisfaction

YOU HAVE...

  • At least a bachelor's degree in any field you're passionate about
  • 3 years of customer service experience (may it be email, phone, or chat support)
  • Previous experience supporting SaaS products
  • Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
  • Excellent reading comprehension, and verbal, and written communication skills
  • Strong and effective phone contact handling skills
  • An ability to understand and communicate complex ideas to customers, both verbally and in written form
  • Knowledge and experience with Intercom CRM is a plus
  • Aptitude to quickly learn and navigate new technology, systems, and applications
  • The ability to accept feedback gracefully and with an open mind
  • Intermediate understanding of common Customer Experience best practices
  • Customer orientation and ability to adapt/respond to different types of characters

  • Senior Customer Advocate

    2 weeks ago

    Cape Town, Western Cape, South Africa ff-7626-40aa-b5a1-de17efe89a82 Full time R250 000 - R400 000 per year

    A LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwideWe are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five countries...

  • Customer Advocate

    7 days ago

    Cape Town, Western Cape, South Africa Boldr Full time

    A LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the worldWe are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five...

  • Senior Director, Global Customer Solutions

    2 weeks ago

    Cape Town, Western Cape, South Africa Impact Full time R120 000 - R180 000 per year

    About is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, empowers brands to drive trusted, performance-based...

  • BFSI Customer Service Representative

    1 week ago

    Cape Town, Western Cape, South Africa Teleperformance Full time

    OverviewDealing effectively with inbound calls regarding a range of products and transactions is what's involved here. A real chance to make the most of your excellent customer service skills. You'll spend each day identifying and fulfilling a variety of needs, including bringing on board new customers, retaining existing ones and cross-selling at every...

  • BFSI Customer Service Representative

    7 days ago

    Cape Town, Western Cape, South Africa TP Full time

    Overview:Dealing effectively with inbound calls regarding a range of products and transactions is what's involved here. A real chance to make themost of your excellent customer service skills. You'll spend each day identifying and fulfilling a variety of needs, including bringing onboard new customers, retaining existing ones and cross-selling at every...

  • ZAF - Customer Service Advisor- Travel Insurance

    2 weeks ago

    Cape Town, Western Cape, South Africa Teleperformance Full time

    OverviewDealing effectively with inbound calls regarding a range of products and transactions is what's involved here. A real chance to make the most of your excellent customer service skills. You'll spend each day identifying and fulfilling a variety of needs, including bringing on board new customers, retaining existing ones and cross-selling at every...

  • Customer Success Manager

    1 week ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    Customer Success Manager Lead Inbound Growth & Customer Excellence for a Top Legal Fintech Cape Town Hybrid (3 days in-office) | R R65 000 p/m | UK Hours (Mon-Fri, 6 am-3 pm or 9 am-6 pm) About Our Client Our client is a fast-growing, FCA-regulated non-bank lender supporting individuals through life's most challenging legal moments. Specialising in probate,...

  • Customer Success

    1 day ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    Customer Success - Retention SpecialistLocation: Cape TownSalary: R25,000 R33,000 per monthAbout the RoleWe are seeking a highly driven and experienced Customer Success - Retention Specialist to join our growing team in Cape Town. In this role, you will be responsible for retaining and re-engaging UK-based clients within the hair, beauty, wellness, and...

  • Senior Customer Insights

    2 weeks ago

    Cape Town, Western Cape, South Africa Yoco Full time R1 200 000 - R2 400 000 per year

    Who we areYoco is one of Africa's largest fintech companies, building an ecosystem of intuitive, dynamic payment and business tools. Our connected tools are easy to tailor to diverse business needs — helping small businesses thrive through simple, powerful technology.Since 2015, we've helped over 400,000 entrepreneurs process more than US$3 billion...

  • Senior AI Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Digital Authority Partners Full time R120 000 - R180 000 per year

    Job Title: Senior AI EngineerLocation:Cape Town (In-Office)Department:AI & AutomationReports to:Head of AI AutomationEmployment Type:Full-time (Contract-to-hire available)Working Hours:10am - 7pm (with flexibility for critical deliverables)Start Date:ImmediateAbout Digital Authority PartnersDigital Authority Partners is transforming into an AI-native...