People Business Partner: Customer Services

2 months ago

Cape Town, South Africa Heineken Full time

We Go Places How about you?
Immediate Superior: Snr HRBP: Support Functions
Location: Stellenbosch, Cape Town
Function: People
Sub Function: Business Partner: Support Functions
Type of Contract: Permanent
Reference Number: 122870
Closing Date: 21/10/2024

Purpose:

This role is accountable for the business partner relationship to the Customer Services business areas, collaborating closely to developing and implementing HR strategies that support the organization's goals by driving the people agenda and delivering excellent quality People service. To enable and impact bottom line performance and growth through People.

Key Responsibilities:

Business Partnering:

- Drive HR service delivery, ensuring timely and effective resolution of employee queries, concerns, and challenges.
- Proactively identify HR-related challenges and opportunities within the organization, taking decisive action to address them.
- Implement initiatives to foster a diverse, inclusive, and high-performance culture.
- Contribute to the development and execution of HR strategies that support business goals.
- Commitment to delivering exceptional HR services and enhancing the employee experience.
- Analyze HR metrics and data to provide insights for strategic decision-making.
- Utilize HR analytics and data to assess trends, measure People agenda effectiveness, and drive data-driven decisions.
- Present data-driven recommendations to improve HR initiatives and support business outcomes
- Drive the people agenda for the overall business success and to maximize shareholders value, Opco profitability, market share and drive optimum cost efficiencies.
- Driving a high-performance culture with clear strategies to strive to continuously improve the culture with regular Climate Survey’s with robust action plans.

Organizational Development:

- Work with the departmental heads to design fit for purpose org structures
- Develop job profiles and arrange job evaluations as and when necessary
- Facilitate rollout of functional & behavioral competencies in area of responsibility
- Assist departmental heads to interpret climate survey results and develop action plans

Performance Management:

- Coach managers and employees on the use of the performance Management systems
- Facilitate objective setting and calibration sessions with departmental plans
- Prepare performance trend report and coach managers on the execution of performance improvement initiative

Talent Management:

- Work with Line managers to identify future talent needs and prompt the People & Organizational Development team
- Support hiring managers to fill vacant positions by utilizing fit for purpose sourcing methods
- Manage the recruitment process to ensure completion of recruitment activities within targeted timelines
- Provide guidance to hiring managers on employment equity targets
- Prepare a regular talent analysis reports

Employee Relations:

- Manage Dispute and Grievance procedures
- Handle CCMA matters (Conciliation, Arbitrations, reviews, Condonations, Rescission and Mediation
- Monitor labour legislation developments and pro-actively identify appropriate strategies to ensure compliance and minimize business risk.
- To build and maintain harmonious and excellent relationships in the business.

Education & Experience:

- Bachelor's degree in HR, Business, Psychology, or a related field; advanced degree preferred.
- 8+ years of significant experience in strategic HR business partnering with strong Customer services (Call Centre) environment and experience as a requirement for this role.
- Deep understanding and experience in Learning, Organisational Development & Design, Change Management, Organisational Effectiveness, Talent Management, Diversity, Well- being, Reward.
- Sound knowledge and understanding of Employee Relations (handling of grievances and corrective action processes)
- Sound knowledge of HR trends, best practices and procedures as well as appropriate labour legislation, e.g. Basic Conditions of Employment Act, Labour Relations Act, Employment Equity Act, etc.
- Good business acumen and successful problem-solving experience leading to lasting employee relations solutions within a business.
- Facilitating/ presentation skills
- Commitment to delivering exceptional HR services and enhancing the employee experience.
- Ability to align HR initiatives with business goals and contribute to strategic planning.
- Advance proficiency in HR analytics, data interpretation, and the ability to derive actionable insights from HR metrics.
- Strong relationship building experience with key stakeholders across departments to understand their needs and challenges.
- Act as a trusted advisor, providing guidance on HR policies, procedures, and best practices.
- Strong computer literacy and technologically savvy in the general office management systems e.g. MS Office, Powerpoint, Excel. Quik learner on HR related systems and processes.
- Manage a very high pace environment and excellent planning and organizing skills
- Maintain a high level of confidentiality and professional demeanor.

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.

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