Internal Sales Representative

1 month ago


Cape Town City Centre, South Africa Jobted ZA C2 Full time

Our client is seeking a Internal Sales Representative to join their team.

Responsibilities:

- Processing of sales orders timeously (Data validation/capturing).

- Process and manage Claims and Return of Material Authorization (RMA).

- Processing and managing of quotes.

- Monitoring customer portals for new orders, claims and stock.

- Back-order maintenance and liaising with client. This will include stock updates, etc.

- Ensure order corresponds with the ranging document.

- Ensure orders correspond with minimum order value guidelines.

- Ensure invoices are not issued for out-of-stock products.

- Ensure customers receive invoices via email.

- Capture all unavailable or out of stock items.

- Track order delivers and rejections.

- Managing queries.

- Provide support to the finance function in the organization.

- Manage key operational reports and ascertain compliance with established key performance indicators.

- Maintain customers, customer master files, and sales records up to date.

- Schedule order extensions with replenishment department.

- Create invoices and other customer-facing documents.

- Communicate with relevant department buyers to prioritise certain orders or to plan opening orders for new stores or to assist with delivery date extensions.

- Customer and sales support - pricing, stock holding, deliveries lead times, claims, returns, queries, MOVs, MOQs, rounding profile.

- Provide support to Sales Manager, Key Accounts and other Sales Representatives.

Skills:

- Ability to work under pressure without supervision.

- Driven and self-motivated.

- Strong communication and interpersonal skills.

- Attention to detail.

- Problem solver.

- Good IT skills in Microsoft Office, especially in Microsoft Excel.

- Good organizational skills and the ability to multitask.

- Excellent phone and cold calling skills.

- Exceptional customer service skills.

- Strong listening and sales skills.

Qualifications:

- High school education and diploma

- 4+ years experience in Wholesale Internal Sales

- Previous experience in a related sales position, retail or wholesale experience is strongly preferred

- Proficiency in Microsoft Office and CRM software



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