Team Leader

2 weeks ago

Alberton, South Africa Hollywoodbets Full time

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Team Leader. Do you think you have what it takes to be our newest Purple Star?

The purpose of this role is to manage the Branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring:

- 1-2 years leadership experience.
- 6 months within the Gaming or Betting industry.

Advantageous:

- Valid driver’s licence.

What You’ll Do For The Brand:

Branch Growth:

- Ensure achievement of targets within your areas in accordance with branch budgets.
- Drive business results by creating an open dialog with your guests to educate them on all your branch products.
- Ensure betting boards are updated timeously.
- Update memos, card changes, results and scratchings throughout the day.
- Be knowledgeable on all game rules, odds, and pay-outs.
- Ensure knowledge of confirmation limits and call the BSC department before laying a bet over the limit.
- Take customer bets where required in express Branches.

Cash Administration:

- Manage cash within the branch according to defined processes/procedures and minimize risks of theft/fraud.
- Educate team members on all FICA Compliance.
- Submit daily banking schedules to the Branch Manager/Senior Team Leader.
- Ensure adherence to credit card administration & EFT policies where applicable.
- Issue correct floats to team members at the end of their shift.
- Conduct interim checks within the course of the day with the team leader on duty.
- Reconcile by end of shift to the balance reflected on the LPM/Admin/HIS report.
- Manage recovery processes in line with procedures.
- Follow the correct process for lost ticket claims.
- Record guest details and D number to validate payment after 90 days.

Branch Reporting:

- Ensure daily newsflashes provide a high-level overview of operations for the day.
- Manage branch stock control to ensure sufficient supply.
- Conduct weekly stock taking and account for stock shortages.
- Notify the Branch Manager/Senior Team Leader and Cash Management department of any shortages.

Security Management:

- Be aware of surroundings when opening and closing the branch.
- Ensure adherence to security factors during banking.
- Know the locations of all panic buttons within the branch.
- Ensure all cameras inside and outside the branch are in working order.
- Manage all security aspects in the branch.
- Conduct cashing up process with branch doors closed and security monitoring the area.

Branch Appearance:

- Ensure the branch is always neat and tidy according to Hollywood standards.
- Maintain facilities in good working condition.
- Comply with procedures to prevent losses, advising promptly of any issues.

Compliance:

- Ensure compliance with the company's internal control policy.
- Adhere to company, legislative, and legal requirements.
- Comply with Gambling Board requirements.
- Follow the code of ethics and escalate fraudulent activities.
- Ensure a registered FICA officer is on site at all times during operating hours.
- Ensure a licensed manager is on duty before a shift begins.
- Ensure all team members are dressed in their correct Hollywood uniform while on duty.
- Credit bets are not allowed to be taken by any team member.
- Team members on duty are not allowed to take personal bets within the branch.
- Team members on duty are not allowed to utilize the Limited pay-out machine.

Communication:

- Circulate all operational communication within the branch to team members.
- Ensure team members are aware of key business campaigns and updates.
- Follow correct lines of communication and provide timely feedback to support office when requested.

People Management:

- Manage team member rosters/schedules to ensure adequate staffing.
- Manage staff attendance and behavior with guidance from Branch Manager/Senior Team Leader.
- Submit all new recruitment documentation to the Human Resources department in a timely manner.

Guest Service:

- Provide good guest service by being friendly, helpful, polite, and courteous.
- Proactively address guest complaints and ensure feedback is considered.
- Build strong relationships with regular guests.
- Create a guest-centric culture and drive the philosophy of “service with a smile” at all times.

Values:

- Actively promote Hollywood values.
- Live the values and lead by example.
- If the branch has LPMs, manage them appropriately.
- Maintain a close working relationship with other divisions if applicable.
- Work closely with the Branch Manager/Senior Team Leader to suggest areas of improvement.
- Be available 24/7 in case of emergencies.

What You’ll Bring To The Team:

- Strong numerical literacy and financial acumen.
- Focused and driven with exceptional attention to detail.
- Strong sense of accountability.
- Good understanding of betting procedures and different betting types.
- Excellent problem-solving skills.
- Excellent presentation and reporting skills.

So, are you ready to level up, learn, and perform at your best? Apply now

Please note that only team members who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.

#J-18808-Ljbffr

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