(15h Left) Guest Relation Officer
4 weeks ago
Company Description
Novotel Bangkok Platinum Pratunam sits in the heart of Bangkok’s fashion and shopping district. Connecting to the city’s top attractions and public transport hubs. Take Bangkok’s central skywalk to the central of shopping centres for a shopping paradise. Step just outside the hotel to browse the bargains at Pratunam Fashion Mall or the market across the street.
Job Description
1. Welcome guests on arrival, register and issue room keys according to departmental standards and procedures.
2. Ensure that members consistently receive all benefits, and repeat guests and other VIPs receive special recognition and service.
3. Liaise closely with other relevant departments to ensure that guests requests and needs are met.
4. Update and maintain repeat guest history system.
5. Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue.
6. Handle guests’ complaints and comments tactfully and efficiently.
7. Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed.
Qualifications
1. Tertiary education in Hospitality Management or related disciplines.
2. Able to work independently and handle shift duties.
3. Good command of spoken English and Mandarin.
4. Minimum 1 year of relevant experience.
5. Able to multi-task and work under pressure in the busy operations.
6. The ability to work well in a team environment.
7. Driven, dynamic and energetic.
#J-18808-Ljbffr
-
Guest Relations Officer
7 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Guest Relations Officer - Luxury Hotel - V&A Waterfront** **Salary Package: R9500 + Provident Fund** **A great opportunity for a polished, well-spoken & professional individual to be part of the team!** - As Guest Relations Officer you will assist the Front-office & Duty Managers with processing of reception procedure, using the appropriate systems. -...
-
Guest Relations Officer
3 days ago
Cape Town, South Africa Front Office - The Twelve Apostles Hotel Full time**The Twelve Apostles Hotel and Spa** **Guest Liaison Officer (Permanent - Part-Time)** **Job Summary**: We are recruiting for a passionate and detail orientated Guest Liaison Officer to provide exceptional personalised service to our guests at all times by anticipating guests needs and exceeding expectations. **Organisational Positioning**: -...
-
Guest Relations Officer
1 week ago
Cape Town, South Africa HotelJobs.co.za Full timeA 5* Boutique Hotel seeks Guest Relations Officers to join their team. The main task is to ensure that the needs and requests of the Guests are met, and that each Guest has a memorable stay ,This position has the responsibility of dealing with Guest daily. The duties include Guest handling as well as performing administration tasks.You are required to...
-
Guest Relations Officer
2 days ago
Cape Town, South Africa IntelliStaff Full time**_Our client in the hospitality industry is urgently looking to employ a Guest Relations Officer at their organization_** **_Location:_**: - Clanwilliam, Western Cape_ **_Requirements:_** - _ Matric_ - _ Diploma in Hospitality_ - _ Must have at least 2 years experience in a 5* Lodge / Hotel or 1 years experience in a Front Office environment_ - _...
-
Guest Relations Officer
34 minutes ago
Cape Town, South Africa Globe Recruitment Full timeWe have an opportunity for an **Guest Relations Officer **to join our team in Stellenbosch on a full time basis. **REQUIREMENTS** - Grade 12 - Preferably 2 years previous experience - Passionate about the hospitality industry - Excellent interpersonal - & communication skills, written and verbal (in person and telephonic) - Strong customer service...
-
Guest Relations Officer
2 months ago
Cape Winelands, Western Cape, South Africa HotelJobs.co.za Full timeNew opportunity has become available as Guest Relations Office with this award winning wine estate complex in the Cape Winelands area. As Guest Relations Officer you’ll be the heart of service standards, guest satisfaction & an excellent inter-departmental communicator, assisting in coordination of all estate departments & optimizing revenue. For this...
-
Guest Relations Officer
16 hours ago
Cape Town, South Africa CTICC Full time**The main purpose of this position**:To establish and maintain good relations between CTICC and its visitors to enhance guest experience, ensuring that expectations are exceeded. **Reporting to the**: Senior Guest Relations Officer **Key responsibilities will include but are not limited to**: **1. **Satisfied Customers**: - Welcome and interact with...
-
Guest Relations Officer
4 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Scope and General Purpose**: Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay. They also form strong and lasting relationships with guests and provide information about additional hotel services. **Main...
-
Guest Relations Officer
7 months ago
Cape Town, South Africa CTICC Full time**The main purpose of this position**:To establish and maintain good relations between CTICC and its visitors to enhance guest experience, ensuring that expectations are exceeded. **Reporting to the**: Senior Guest Relations Officer **Key responsibilities will include but are not limited to**: **1. Reception & Switchboard Duties**: - Welcoming visitors in...
-
Guest Relations Officer
43 minutes ago
Cape Town, South Africa CTICC Full time**The main purpose of this position**:To establish and maintain good relations between CTICC and its visitors to enhance guest experience, ensuring that expectations are exceeded. **Reporting to the**: Senior Guest Relations Officer **Key responsibilities will include but are not limited to**: **1. Reception & Switchboard Duties**: - Welcoming visitors in...
-
Guest Relations Officer
4 days ago
Cape Winelands, Western Cape, South Africa HotelJobs.co.za Full timeHotel & Catering Personnel are delighted to be seeking a Guest Relations Officer. Required Experience & Qualifications Matric, Minimum 2 years’ experience working in hotel and/ or similar position within Guest Relations and Front Office. hotel #work #team #experience #customerservice
-
Guest Relations Officer
2 weeks ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeOur client is looking to employ two (2) Guest Relations Officers who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer will serve the needs of their guests and assist fellow colleagues of different departments if need be. **Location:...
-
Guest Relations Officer
5 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWe are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. RESPONSIBILITIES: - Welcome and...
-
Guest Relations Officer
16 hours ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time**_Our client is looking to employ two (2) Guest Relations Officers who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer will serve the needs of their guests and assist fellow colleagues of different departments if need...
-
Guest Relations Officer
4 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeThis role is ideal for someone passionate about hospitality, with excellent communication skills, and a desire to deliver unforgettable guest experiences. As the Guest Relations Officer, you will be the face of the estate, ensuring guests receive a warm welcome and have their needs met from arrival to departure. **Key Responsibilities**: - Greet and...
-
Guest Relations Officer
7 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWe are looking for a Guest Relations Officer who will be responsible for ensuring that the ultimate guest's experience from arrival to departure is seamless and in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need...
-
Guest Relations Officer
5 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWe are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as...
-
Guest Relations Officer
9 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeCareer Growth, Hospitality Recruitment are looking for a Guest Relations Officer to provide high-quality service to our clients hotel guest and customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You...
-
Guest Relations Officer
5 months ago
Eastern Cape, South Africa HotelJobs.co.za Full timeA luxury 5* Private Game Reserve in the Eastern Cape is looking for an experienced GUEST RELATIONS OFFICER to join their team._ **Minimum criteria required**: - Qualification: Hotel Management Diploma/Certificate or equivalent - 2 years working experience in Front of House or similar position at another 4/5 - Establishment **Key Performance Areas of this...
-
Guest Relations Officer
7 months ago
Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full timeWe are looking for a Guest Relations Officer to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. Guest Relations Officer responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. You will also make sure our front-desk...