Community Manager

1 month ago


Springs, South Africa Tbwa ChiatDay Inc Full time

We are seeking a dedicated and passionate Community Manager to join the Heart & Soil team. As our Community Manager, you will play a crucial role in our retention marketing efforts by fostering a vibrant and engaged community of individuals who share our mission of radical health and vitality. You will be responsible for building relationships, facilitating discussions, and creating a positive and supportive environment within our community.

Who We Are:

Heart & Soil redefines premium nutrition by offering the world’s highest form of nutrition through desiccated organ supplements. Our mission is to inspire and guide people toward radical health and vitality by providing convenient access to the nutrient benefits of organs. Our ingredients are sourced from grass-fed, grass-finished regenerative farms, and our supplements are free from any fillers.

We are committed to delivering real, animal-based nutrition to our customers. We are a small, passionate team driven by a cause bigger than ourselves—bringing radical health to others and working to end unnecessary chronic disease.

Who You Are:

You are a highly motivated individual with experience in curating, building, and maintaining a thriving community. You excel at building connections and fostering community engagement. You are passionate about health, nutrition, and Heart & Soil’s mission, and you thrive on helping our customer base achieve their health goals. You possess business acumen and love communicating directly with customers. You understand retention marketing and brand building, and you know how to position products within a community experience. You think outside the box and are capable of creating and executing a community strategy that aligns with Heart & Soil's customer journey and organizational goals.

What You Will Do:

- Assist in developing the strategy to launch our new community to our full subscriber base, using best practices.
- Manage the Heart & Soil community via our branded app, aligning with both the community and customer experience strategies.
- Oversee moderation and facilitation of our animal-based Facebook group.
- Lead the integration of our AB30 strategy and workflows into our online communities.
- Cultivate a thriving and engaged community by ensuring the CX teams proactively interact with members, respond to inquiries, and foster meaningful discussions.
- Facilitate the creation of engaging content that stimulates discussions, provides valuable information, and promotes participation, including webinars, resources, and more.
- Meet or exceed KPIs related to community growth and engagement.
- Support retention marketing KPIs, including low churn rates, high repeat rates, and high lifetime value (LTV) for subscribers.
- Monitor and moderate community activities to ensure a positive and respectful environment for all members.
- Collaborate with the marketing and customer experience teams to align community initiatives with broader business goals.
- Identify opportunities for community growth and engagement, including partnerships, events, and collaborations.
- Gather insights and feedback from community members to inform product development, marketing strategies, and customer experience improvements.
- Stay up-to-date with industry trends, emerging health information, and relevant topics to provide valuable and accurate information to the community.
- Develop and implement community guidelines and policies to maintain a productive environment.
- Uphold the values and principles of Heart & Soil, ensuring all community interactions reflect our mission.

Minimum Qualifications:

- Bachelor's degree in marketing or equivalent experience.
- Demonstrated business acumen and experience in developing and deploying marketing strategies.
- Proven experience building and managing a community for an e-commerce brand, preferably in the health and nutrition space.
- Experience working within a larger marketing team and creating strategies that align with overall marketing goals.
- Strong passion for community management and fostering engagement.
- Deep interest in health, nutrition, and the mission of Heart & Soil.
- Excellent communication skills, both written and verbal.
- Exceptional relationship-building and interpersonal skills.
- Ability to moderate and mediate discussions effectively.
- Familiarity with social media platforms and community management tools (experience with Circle is a plus).
- Self-motivated, organized, and able to work independently.
- Creative thinker with the ability to generate innovative ideas.
- Results-oriented with a focus on meeting deadlines.

What You'll Get:

- Make an impact: Join a rapidly growing, entrepreneurial-spirited team at a pivotal point, helping to positively influence the health of millions.
- Upward mobility: Grow quickly within Heart & Soil based on outstanding performance.
- Competitive pay: We offer competitive compensation packages to top talent. We win together.
- Comprehensive benefits: Health, vision, and dental options, 401K matching (immediately vested), PTO, Lifetime Fitness membership, HQ amenities, and annual tribe trips.

Requirements for the role include being local to the Austin area (or willing to relocate), demonstrated experience in a similar role, and a passion for the Heart & Soil mission.

Apply for this job

#J-18808-Ljbffr



  • Springs, South Africa Telebest Full time

    Job Title: Marketing Communications CoordinatorThe Marketing Communications Coordinator will play a key role in developing and implementing marketing strategies to promote our products and services. This includes creating and maintaining all printed and digital promotional materials, managing our website and social media accounts, and generating sales...


  • Springs, South Africa Telebest Full time

    Job SummaryWe are seeking a highly skilled Marketing Communications Specialist to join our team at Telebest. The successful candidate will be responsible for developing and implementing marketing strategies to promote our products and services.Key ResponsibilitiesMarketing Strategy DevelopmentDevelop and implement marketing strategies to achieve business...


  • Springs, South Africa Telebest Full time

    Marketing Communications CoordinatorTelebest is seeking a highly skilled Marketing Communications Coordinator to join our team. As a key member of our marketing team, you will be responsible for developing and implementing marketing strategies to promote our products and services.Key Responsibilities:Develop and execute marketing communication strategies to...


  • Springs, South Africa Telebest Full time

    The below is an overview of your responsibilities (but is not limited to);• Marketinga.  Generate a marketing communication strategy and annual programme of action.b.  Manage and maintain all our printed and digital promotional materialc.  Manage and maintain all product information and related training materiald.  Manage and maintain the websitee. ...


  • Springs, South Africa Telebest Full time

    The below is an overview of your responsibilities (but is not limited to);• Marketinga.  Generate a marketing communication strategy and annual programme of action.b.  Manage and maintain all our printed and digital promotional materialc.  Manage and maintain all product information and related training materiald.  Manage and maintain the websitee. ...


  • Springs, South Africa Telebest Full time

    Job SummaryTelebest is seeking a highly skilled Marketing Communications Specialist to join our team. As a key member of our marketing department, you will be responsible for developing and implementing marketing strategies to promote our products and services.Key ResponsibilitiesMarketing StrategyDevelop and implement a comprehensive marketing strategy to...


  • Springs, South Africa Telebest Full time

    Job Title: Marketing Communications CoordinatorThe Marketing Communications Coordinator is a key role within the Telebest team, responsible for developing and implementing marketing strategies to promote the company's products and services. This role requires a strong understanding of marketing principles, excellent communication skills, and the ability to...

  • Traffic Manager

    5 months ago


    Springs, South Africa Badger Holdings Full time

    Join our Marketing team at Badger Holdings SA as a Traffic Manager, where you'll be the driving force behind the coordination and successful execution of marketing campaigns and projects. Your ability to manage timelines, resources, and communication will contribute to our mission of delivering Soft Landings through streamlined marketing efforts. **DUTIES...

  • Contract Manager

    3 weeks ago


    Springs, South Africa Bidvest Prestige Full time

    **ROLE PURPOSE** To implement and manage an integrated Management solutions for Clients in accordance with the SLA and Obtain Profit Contribution By Managing Staff, Establishing & Accomplishing Business Objectives **MAIN OUTPUTS** - Responsible for driving integrated services and strategy for the Client - Ensure delivery of efficient service as outlined in...

  • Project Manager

    2 months ago


    Springs, South Africa Decision Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Project Manager to join our team at Decision Inc. The successful candidate will be responsible for delivering projects on time, on budget, and to the required quality standards.Key ResponsibilitiesPlan, lead, and manage technology projects and/or programs throughout the project lifecycle.Ensure...

  • Financial Manager

    1 month ago


    Springs, South Africa Jobted ZA C2 Full time

    The Financial Manager will be responsible for managing debtors and creditors departments, overseeing treasury functions, and handling intercompany loan reconciliations. Key duties also include managing exports accounting, insurance, and improving processes and controls. The role involves documenting critical processes, conducting self-audits, and preparing...

  • Financial Manager

    2 months ago


    Springs, South Africa Bright Search Recruitment (Pty) Ltd Full time

    The Financial Manager will be responsible for managing debtors and creditors departments, overseeing treasury functions, and handling intercompany loan reconciliations. Key duties also include managing exports accounting, insurance, and improving processes and controls. The role involves documenting critical processes, conducting self-audits, and preparing...

  • Service Manager

    4 days ago


    Springs, South Africa Cummins Inc. Full time

    DESCRIPTION We are looking for a talented Service Manager to join our team specializing in Service for our Distribution Business Unit in Johannesburg, Gauteng, South Africa. In this role, you will make an impact in the following ways: Enhance Team Efficiency: By supervising and coordinating the schedules of Service Technicians and Team...

  • Financial Manager

    1 month ago


    Springs, South Africa Jobted ZA C2 Full time

    Key Responsibilities: The successful candidate will be responsible for overseeing the financial operations of both our abattoir and farm activities. Responsibilities include: - Managing the debtors and creditors departments - Overseeing the treasury function - Managing intercompany loans and reconciliations - Handling exports accounting and FEC functions -...

  • Financial Manager

    2 weeks ago


    Springs, South Africa Bright Placements Full time

    An exciting opportunity exists for an energetic Financial Manager to join a dynamic team. The ideal candidate must hold a CA (SA) qualification and possess 2-3 years of commercial experience, with related work experience being advantageous. This permanent position is available immediately, and the salary scale to be confirmed.The Financial Manager will be...

  • Risk Manager

    3 days ago


    Springs, South Africa McCain Foods Limited Full time

    Position Title: Risk Manager Position Type: Regular - Full-Time Position Location: Springs Grade: Grade 05 Requisition ID: 29271 At Mc Cain Foods, we believe that “nothing you do is worth getting hurt for”, so much so that we have created our own internal brand. We are always Safety First. For Us, For Family. We are looking for qualified and dynamic...

  • Risk Manager

    5 days ago


    Springs, South Africa McCain Foods Limited Full time

    **Position Title**:Risk Manager **Position Type**: Regular - Full-Time **Position Location**: Springs **Grade**: Grade 05 **Requisition ID**: 29271 At McCain Foods, we believe that “nothing you do is worth getting hurt for”, so much so that we have created our own internal brand. **We are always Safety First. For Us, For Family.** **Purpose of the...

  • Distribution Manager

    2 months ago


    Springs, South Africa Saint Gobain Full time

    **Why do we need you?** - Develop, implement, and manage a comprehensive logistics and distribution strategy in alignment with Saint-Gobain’s overall supply chain objectives. This includes balancing cost-to-serve budgets with service delivery requirements for the local regions. - Oversee all inbound and outbound logistics operations for Gyproc, Isover,...

  • Operations Manager

    1 month ago


    Springs, South Africa Elliott Electric Supply Full time

    Responsible for the management of the warehouse and administrative functions, the key financial measurements of the branch, and for assuring that such activities are conducted in accordance with the policies and practices of the company and in a manner that achieves customer satisfaction and maximizes branch productivity and profitability. Also responsible...

  • Financial Manager

    1 month ago


    Springs, South Africa Bright Search Recruitment (Pty) Ltd Full time

    Key Responsibilities: The successful candidate will be responsible for overseeing the financial operations of both our abattoir and farm activities. Responsibilities include:Managing the debtors and creditors departments Overseeing the treasury function Managing intercompany loans and reconciliations Handling exports accounting and FEC functions Managing...