Service Consultant

3 months ago

Sandton, South Africa Discovery Limited Full time

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Invest

Discovery Invest is an ever-growing fast-paced and dynamic environment that provides innovative products. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide world-class service to our internal and external clients, thereby ensuring long and sustainable relationships.

Key Purpose

We are looking for Service Consultants who are client-centric with a passion for customer service and who embrace our core purpose and values through every interaction.

Areas of responsibility may include but are not limited to:

- Dealing with multiple telephonic queries from Investors, brokers, and franchises
- Dealing with queries through to resolution
- Dealing with queries focusing on client satisfaction and client retention outcomes
- Accurate logging of all interactions
- Achievement of product and soft skills knowledge targets
- Adhere to risk and compliance requirements
- Updating callers on the progress of their requests
- Ensuring that callers receive service in line with Discovery Standards
- Responsible handling of administrative tasks, including keeping accurate, detailed stats of all queries and correspondence
- Accurate record keeping and quality feedback to direct line manager
- Routing queries to the correct departments or teams for adequate resolution
- Utilising all the Discovery systems required for all calls, queries, and correspondence

Personal Attributes and Skills

- The ability to work positively with people in a team environment
- The ability to display respect for the views and contributions of others
- The ability to be supportive, caring, and interested
- The ability to consult with others and share information and expertise
- Speak fluently
- Express opinions, information, and key points of a discussion clearly
- Respond quickly to the needs of their callers and to the reactions and feedback of callers
- The ability to deliver results and exceed customer expectations
- Focus on customer needs and satisfaction
- Sets high standards for quality integrated with quantity
- Monitors, maintains quality and productivity
- Works in a systematic, methodical, and organised manner
- Consistently achieves objectives and goals
- Adaptive to change
- Patient and objective
- Accepts new ideas and change initiatives
- Adapts interpersonal style to situational circumstances
- Displays an interest in new experiences
- Rapidly learns new tasks and commits information to memory quickly
- Demonstrates an immediate understanding of newly presented information
- Gathers comprehensive information to support decision making
- Maintains a positive outlook
- Focuses productively in a pressurised environment
- Keeps emotions under control during difficult situations
- Open to constructive feedback and learns from it
- Balances work and personal life
- Excellent verbal and communication skills
- Self-motivated and proactive
- Be able to prioritise work under pressure and manage deadlines
- Professional at all times
- A team player
- Resilient
- Service-oriented and client-centric

Education and Experience

- Matric
- A minimum of 2 years Call Centre experience
- A minimum of 1 year’s experience within the financial services industry
- Working experience within a LISP would be advantageous
- Related BComm Degree is advantageous
- Basic mathematical skills
- Broker knowledge and understanding is advantageous

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

#J-18808-Ljbffr

  • Service Consultant

    1 month ago

    Sandton, South Africa Discovery Ltd. Full time

    **Business Unit**:Discovery Central Services **Function**:Call Center / Contact Center **Date**:12 Dec 2024 **Job Title: Service Consultant** **Key Purpose** - Our Commissions department is looking for a great person to join their team as a service consultant to service broker houses and franchises with all related billing and commissions’ queries. -...

  • Service Consultant

    4 months ago

    Sandton, South Africa Discovery Ltd. Full time

    **Business Unit**:Discovery Invest**Function**:Call Center / Contact Center**Date**:5 Sep 2024**About Discovery** Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our...

  • Broker Service Consultant

    3 months ago

    Sandton, South Africa Discovery Ltd. Full time

    **Business Unit**:Discovery Employee Benefits**Function**:Brokers (FAIS Accredited)**Date**:4 Oct 2024 - Achieve more than** **YOU BELIEVE** - Discovery - Umbrella Funds- Broker Service Consultant**About Discovery** - Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional...

  • Service Consultant Manager

    7 months ago

    Sandton, South Africa Ikusasa Recruitment Group Full time

    **Job description**: Our client has an exciting opportunity for a Service Consultant Manager who will be responsible for administration of personnel, wealth, office processes and to assist the broker. **Minimum requirements**: - BCom (Finance / Business Finance / Investments / Financial Planning Law / Financial Sciences or Investment Management or BCom...

  • Client Service Consultant

    2 weeks ago

    Sandton, South Africa Afrizan People Intelligence Full time

    Our client in the financial services (LISP) industry is looking for a Client Service Consultant to join their dynamic team on a 7 month FTC contract. Key Responsibilities Scope of the Role: - To provide servicing and support on all portfolio products (Preservation, Pension and Provident Funds, Retirement Annuities, Savings products) as well as Direct Unit...

  • Service Consultant

    4 months ago

    Sandton, South Africa Discovery Ltd. Full time

    **Business Unit**:Discovery Invest**Function**:Client Service**Date**:22 Aug 2024**About Discovery** Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced...

  • Technology Consultant

    4 weeks ago

    Sandton, South Africa iSON Xperiences Full time

    iSON Xperiences: A Leader in Field ServicesWe are a pioneering organization dedicated to delivering exceptional field service experiences.In this role as Technology Consultant - Field Services, you will play a pivotal part in shaping our service delivery strategies.Your primary responsibilities will include:Developing and implementing efficient processes for...

  • Envoy Service Consultant

    3 months ago

    Sandton, South Africa Momentum Insure Company Limited Full time

    **Introduction**Disclaimer** - As an applicant, please verify the legitimacy of this job advert on our company career page.**Role Purpose** - Management and servicing of direct personal lines insurance client portfolios. The Service Consultant needs to ensure that there is a balance between the company's business priorities, which includes growth and client...

  • Sales and Service Consultant

    1 month ago

    Sandton, South Africa Bidvest Bank Full time

    **Primary Purpose** Accurately and efficiently process and record routine branch banking transactions. Service clients in line with the banks culture and client coverage model and standards **Minimum Requirements** **Qualifications**: - Matric Experience - 1 years' experience as a consultant /teller or 3 years' experience in a Financial...

  • Internship: Service Consultant

    1 week ago

    Sandton, South Africa Discovery Ltd. Full time

    **Business Unit**:Discovery Invest **Function**:Call Center / Contact Center **Date**:6 Jan 2025 - Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced...

  • Bank Services Consultant

    7 months ago

    Sandton, South Africa J Smith Collier & Associates Full time

    An opportunity has become available for a Bank Service Consultant based in JHB Purpose of the position Developing business growth opportunities by actioning the strategic goals of the organization and delivering a premium class service to our customers and future Duties and Responsibilities but not limited: - Conduct monthly visits of your bank base -...

  • Sales Consultant

    7 months ago

    Sandton, South Africa BizGro Full time

    A great opportunity for experienced & dynamic Hygiene Services Sales Consultant with strong HUNTER & MAINTAINER skills. Vacancies are available in Sandton & Boksburg, Gauteng. If this is you, rush us a comprehensive CV, package indication, when you would be available & head shot photo **Quote ~ HYG/SALES** Region : Boksburg & Sandton vacancies Package :...

  • Service Recovery Consultant

    1 month ago

    Sandton, South Africa Discovery Ltd. Full time

    **Business Unit**:Discovery Employee Benefits**Function**:Client Service**Date**:4 Dec 2024 - Achieve more than** **YOU BELIEVE** - Discovery Corporate & Employee Benefits- Service Recovery Consultant**About Discovery** - Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional...

  • SAMSUNG Service Optimization Consultant

    4 weeks ago

    Sandton, South Africa iSON Xperiences Full time

    About the Role: iSON Xperiences is looking for a SAMSUNG Service Optimization Consultant to drive business growth and customer satisfaction. This role involves analyzing existing processes, identifying areas for improvement, and implementing optimized solutions.Key Responsibilities:Analyze current processes and identify opportunities for optimization.Develop...

  • Technical Consultant

    4 weeks ago

    Sandton, South Africa iSON Xperiences Full time

    Company Overview:">iSON Xperiences is a leading provider of innovative technology solutions, and we're seeking a highly skilled Technical Consultant to join our team. As a key member of our field support organization, you will play a crucial role in enhancing the quality of service delivery to our customers.">Job Summary:">We are looking for a seasoned...

  • Assistant Consultant

    4 months ago

    Sandton, South Africa Momentum Corporate Full time

    **Introduction**Disclaimer** - As an applicant, please verify the legitimacy of this job advert on our company career page.**Role Purpose** - Provide an effective service to clients by managing a portfolio of clients' facilitating trustee and advisory body meetings and providing advice on employee benefits related matters.**Requirements**: - Relevant...

  • Assistant Consultant

    2 weeks ago

    Sandton, South Africa Momentum Metropolitan Holdings Full time

    -Introduction Role Purpose Provide an effective service to clients by managing a portfolio of clients' facilitating trustee and advisory body meetings and providing advice on employee benefits related matters. Requirements - Relevant Bachelor’s Degree or equivalent - 1 to 3 years Financial Service Experience - Employee Benefit Consulting experience...

  • Hair Salon Customer Service and Sales Consultant

    7 months ago

    Sandton, South Africa Fablees Hair Full time

    Act as salon customers’ point of contact to build relationships with hair salon clients, client follow ups, client reviews and dealing with customer queries to ensure return visits. - Ensure high level customer service by training stylists on service, product usage, and salon etiquette. - Consult with customers on stylish hair options and keep updated on...

  • Hair Salon Customer Service and Sales Consultant

    7 months ago

    Sandton, South Africa Fablees Hair Full time

    Act as salon customers’ point of contact to build relationships with hair salon clients, client follow ups, client reviews and dealing with customer queries to ensure return visits. - Ensure high level customer service by training stylists on service, product usage, and salon etiquette. - Consult with customers on stylish hair options and keep updated on...

  • Group Charter Sales Consultant

    7 months ago

    Sandton, South Africa Air Charter Service Full time

    **Company Description** Whether you have previous sales experience, have worked in a customer facing role or just have a keen interest in sales and are motivated by constant development, this could be the position for you! **Job Description** The Role**: Working for the largest charter brokerage as a Trainee Sales Broker you will be responsible for...