Service Consultant
2 weeks ago
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Invest
Discovery Invest is an ever-growing fast-paced and dynamic environment that provides innovative products. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide world-class service to our internal and external clients, thereby ensuring long and sustainable relationships.
Key Purpose
We are looking for Service Consultants who are client-centric with a passion for customer service and who embrace our core purpose and values through every interaction.
Areas of responsibility may include but are not limited to:
- Dealing with multiple telephonic queries from Investors, brokers, and franchises
- Dealing with queries through to resolution
- Dealing with queries focusing on client satisfaction and client retention outcomes
- Accurate logging of all interactions
- Achievement of product and soft skills knowledge targets
- Adhere to risk and compliance requirements
- Updating callers on the progress of their requests
- Ensuring that callers receive service in line with Discovery Standards
- Responsible handling of administrative tasks, including keeping accurate, detailed stats of all queries and correspondence
- Accurate record keeping and quality feedback to direct line manager
- Routing queries to the correct departments or teams for adequate resolution
- Utilising all the Discovery systems required for all calls, queries, and correspondence
Personal Attributes and Skills
- The ability to work positively with people in a team environment
- The ability to display respect for the views and contributions of others
- The ability to be supportive, caring, and interested
- The ability to consult with others and share information and expertise
- Speak fluently
- Express opinions, information, and key points of a discussion clearly
- Respond quickly to the needs of their callers and to the reactions and feedback of callers
- The ability to deliver results and exceed customer expectations
- Focus on customer needs and satisfaction
- Sets high standards for quality integrated with quantity
- Monitors, maintains quality and productivity
- Works in a systematic, methodical, and organised manner
- Consistently achieves objectives and goals
- Adaptive to change
- Patient and objective
- Accepts new ideas and change initiatives
- Adapts interpersonal style to situational circumstances
- Displays an interest in new experiences
- Rapidly learns new tasks and commits information to memory quickly
- Demonstrates an immediate understanding of newly presented information
- Gathers comprehensive information to support decision making
- Maintains a positive outlook
- Focuses productively in a pressurised environment
- Keeps emotions under control during difficult situations
- Open to constructive feedback and learns from it
- Balances work and personal life
- Excellent verbal and communication skills
- Self-motivated and proactive
- Be able to prioritise work under pressure and manage deadlines
- Professional at all times
- A team player
- Resilient
- Service-oriented and client-centric
Education and Experience
- Matric
- A minimum of 2 years Call Centre experience
- A minimum of 1 year’s experience within the financial services industry
- Working experience within a LISP would be advantageous
- Related BComm Degree is advantageous
- Basic mathematical skills
- Broker knowledge and understanding is advantageous
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
#J-18808-Ljbffr
-
Aircraft Charter Sales Consultant
2 weeks ago
Sandton, South Africa Air Charter Service Full timeJob Title: Cargo Aircraft Charter Trainee Sales Consultant R25,000Are you a sales professional looking for a new challenge in the aviation industry? Do you have a passion for building relationships and driving revenue growth? We are seeking a highly motivated and results-driven Cargo Aircraft Charter Trainee Sales Consultant to join our team at Air Charter...
-
Aircraft Charter Sales Consultant
4 weeks ago
Sandton, South Africa Air Charter Service Full timeJob Title: Cargo Aircraft Charter Trainee Sales Consultant R25,000Are you a sales professional looking for a new challenge in the aviation industry? Do you have a passion for building relationships and driving revenue growth? We are seeking a highly motivated and results-driven Cargo Aircraft Charter Trainee Sales Consultant to join our team at Air Charter...
-
Service Consultant
2 months ago
Sandton, South Africa Discovery Ltd. Full time**Business Unit**:Discovery Invest**Function**:Call Center / Contact Center**Date**:5 Sep 2024**About Discovery** Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our...
-
Broker Service Consultant
4 weeks ago
Sandton, South Africa Discovery Ltd. Full time**Business Unit**:Discovery Employee Benefits**Function**:Brokers (FAIS Accredited)**Date**:4 Oct 2024 - Achieve more than** **YOU BELIEVE** - Discovery - Umbrella Funds- Broker Service Consultant**About Discovery** - Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional...
-
Client Service Consultant
4 weeks ago
Sandton, South Africa FirstRand Bank Limited Full timeAbout the RoleWe are seeking a highly skilled Client Service Consultant to join our team in Wealth and Investments. As a Client Service Consultant, you will be responsible for providing exceptional service to our customers, ensuring that their needs are met promptly and efficiently.Key ResponsibilitiesManage costs and expenses within approved budget to...
-
SAMSUNG Field Service Consultant
3 weeks ago
Sandton, South Africa iSON Xperiences Full timeJob Title: SAMSUNG Field Service ConsultantAt iSON Xperiences, we are seeking a highly skilled SAMSUNG Field Service Consultant to join our team. As a key member of our service delivery team, you will be responsible for providing on-site training to administrators within our accredited partner's service centers.Key Responsibilities:Process alignment to GSPN...
-
Service Consultant
2 months ago
Sandton, South Africa Discovery Ltd. Full time**Business Unit**:Discovery Invest**Function**:Client Service**Date**:22 Aug 2024**About Discovery** Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced...
-
Service Consultant Manager
5 months ago
Sandton, South Africa Ikusasa Recruitment Group Full time**Job description**: Our client has an exciting opportunity for a Service Consultant Manager who will be responsible for administration of personnel, wealth, office processes and to assist the broker. **Minimum requirements**: - BCom (Finance / Business Finance / Investments / Financial Planning Law / Financial Sciences or Investment Management or BCom...
-
Customer Service Consultant
1 week ago
Sandton, South Africa The Globevest Group Full timeJob SummaryWe are seeking a highly skilled Customer Service Consultant to join our team at The Globevest Group. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesProvide timely and effective...
-
Bank Services Consultant
4 months ago
Sandton, South Africa J Smith Collier & Associates Full timeAn opportunity has become available for a Bank Service Consultant based in JHB Purpose of the position Developing business growth opportunities by actioning the strategic goals of the organization and delivering a premium class service to our customers and future Duties and Responsibilities but not limited: - Conduct monthly visits of your bank base -...
-
SAMSUNG Field Service Consultant
1 month ago
Sandton, South Africa iSON Xperiences Full timeJob DescriptionAs a SAMSUNG Field Service Consultant, you will be responsible for delivering on-site training to administrators within our accredited partner's service centers.Key responsibilities include process alignment to GSPN in accordance with actual processes on the ground, warranty billing, and error clearing to reduce the burden on our support...
-
Sales Consultant
5 months ago
Sandton, South Africa BizGro Full timeA great opportunity for experienced & dynamic Hygiene Services Sales Consultant with strong HUNTER & MAINTAINER skills. Vacancies are available in Sandton & Boksburg, Gauteng. If this is you, rush us a comprehensive CV, package indication, when you would be available & head shot photo **Quote ~ HYG/SALES** Region : Boksburg & Sandton vacancies Package :...
-
SAMSUNG Field Service Consultant
1 week ago
Sandton, South Africa iSON Xperiences Full timeAs a SAMSUNG Field Service Consultant, you will play a crucial role in enhancing the service experience for our customers. Your primary responsibility will be to provide on-site training to administrators within our accredited partner's service centers.Process alignment to GSPN is essential to ensure that our services are delivered in accordance with the...
-
Client Service Consultant
3 weeks ago
Sandton, South Africa FirstRand Bank Limited Full timeDescription To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests. Apply appropriate sales processes within unit to achieve sales targets. Converting leads to sales by opening active accounts to achieve annual targets. Hello Future Client Service Consultant ...
-
Aircraft Charter Sales Consultant
1 week ago
Sandton, South Africa Air Charter Service Full timeLife as an ACS BrokerAs a key member of our team, you will be responsible for building relationships with cargo operators to ensure access to a wide range of aircraft. You will also be responsible for maintaining relationships with customers to ensure repeat business and working to sales targets to meet financial objectives.Key ResponsibilitiesBuilding a...
-
Retail Service Desk Consultant
4 months ago
Sandton, South Africa JD Group Full time**Job Title**: Retail Service Desk Consultant **Job Specification**: **1. Intermediate Numeracy**: Ability to work with numbers and calculate pricing accurately. **2. Conflict Management**: Proficient in handling and resolving customer conflicts and complaints effectively. **3. Negotiation Skills (Objection Handling)**: Ability to negotiate and overcome...
-
Sandton, South Africa TalentCru Full timeJob Title: Senior Specialist: Early Stage Advisory ServicesWe are seeking a seasoned management consultant to join our team at TalentCru. As a Senior Specialist: Early Stage Advisory Services, you will provide advisory services to clients depicting early warning signs of distress, supporting them in limiting an increase in further distress. You will craft...
-
Cargo Aircraft Charter Sales Consultant
2 months ago
Sandton, South Africa Air Charter Service Full timeAbout the RoleWe are seeking a highly motivated and results-driven Charter Sales Specialist to join our team at Air Charter Service. As a key member of our sales team, you will be responsible for building and maintaining relationships with our customers, identifying new business opportunities, and driving sales growth.Key ResponsibilitiesBusiness...
-
Assistant Consultant
4 weeks ago
Sandton, South Africa Momentum Corporate Full time**Introduction**Disclaimer** - As an applicant, please verify the legitimacy of this job advert on our company career page.**Role Purpose** - Provide an effective service to clients by managing a portfolio of clients' facilitating trustee and advisory body meetings and providing advice on employee benefits related matters.**Requirements**: - Relevant...
-
Group Charter Sales Consultant
5 months ago
Sandton, South Africa Air Charter Service Full time**Company Description** Whether you have previous sales experience, have worked in a customer facing role or just have a keen interest in sales and are motivated by constant development, this could be the position for you! **Job Description** The Role**: Working for the largest charter brokerage as a Trainee Sales Broker you will be responsible for...