Service Consultant

1 month ago


Sandton, South Africa Discovery Limited Full time

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Invest

Discovery Invest is an ever-growing fast-paced and dynamic environment that provides innovative products. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide world-class service to our internal and external clients, thereby ensuring long and sustainable relationships.

Key Purpose

We are looking for Service Consultants who are client-centric with a passion for customer service and who embrace our core purpose and values through every interaction.

Areas of responsibility may include but are not limited to:

- Dealing with multiple telephonic queries from Investors, brokers, and franchises
- Dealing with queries through to resolution
- Dealing with queries focusing on client satisfaction and client retention outcomes
- Accurate logging of all interactions
- Achievement of product and soft skills knowledge targets
- Adhere to risk and compliance requirements
- Updating callers on the progress of their requests
- Ensuring that callers receive service in line with Discovery Standards
- Responsible handling of administrative tasks, including keeping accurate, detailed stats of all queries and correspondence
- Accurate record keeping and quality feedback to direct line manager
- Routing queries to the correct departments or teams for adequate resolution
- Utilising all the Discovery systems required for all calls, queries, and correspondence

Personal Attributes and Skills

- The ability to work positively with people in a team environment
- The ability to display respect for the views and contributions of others
- The ability to be supportive, caring, and interested
- The ability to consult with others and share information and expertise
- Speak fluently
- Express opinions, information, and key points of a discussion clearly
- Respond quickly to the needs of their callers and to the reactions and feedback of callers
- The ability to deliver results and exceed customer expectations
- Focus on customer needs and satisfaction
- Sets high standards for quality integrated with quantity
- Monitors, maintains quality and productivity
- Works in a systematic, methodical, and organised manner
- Consistently achieves objectives and goals
- Adaptive to change
- Patient and objective
- Accepts new ideas and change initiatives
- Adapts interpersonal style to situational circumstances
- Displays an interest in new experiences
- Rapidly learns new tasks and commits information to memory quickly
- Demonstrates an immediate understanding of newly presented information
- Gathers comprehensive information to support decision making
- Maintains a positive outlook
- Focuses productively in a pressurised environment
- Keeps emotions under control during difficult situations
- Open to constructive feedback and learns from it
- Balances work and personal life
- Excellent verbal and communication skills
- Self-motivated and proactive
- Be able to prioritise work under pressure and manage deadlines
- Professional at all times
- A team player
- Resilient
- Service-oriented and client-centric

Education and Experience

- Matric
- A minimum of 2 years Call Centre experience
- A minimum of 1 year’s experience within the financial services industry
- Working experience within a LISP would be advantageous
- Related BComm Degree is advantageous
- Basic mathematical skills
- Broker knowledge and understanding is advantageous

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

#J-18808-Ljbffr



  • Sandton, South Africa The Globevest Group Full time

    Job Title: Customer Service ConsultantJob Summary: We are seeking a highly skilled Customer Service Consultant to join our team at The Globevest Group. The ideal candidate will possess excellent communication skills, a strong understanding of optical principles, and the ability to work effectively with customers and internal stakeholders.Main...

  • Service Consultant

    3 months ago


    Sandton, South Africa Discovery Ltd. Full time

    **Business Unit**:Discovery Invest**Function**:Call Center / Contact Center**Date**:5 Sep 2024**About Discovery** Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our...


  • Sandton, South Africa Shorza Ltd Full time

    At Shorza Ltd, we're seeking a Customer Service Consultant to provide exceptional support to our customers and service providers.Salary: R300,000 - R450,000 per annum (dependent on experience).About the RoleThis is an exciting opportunity to work with our UK-based client, offering premium customer service. As a Customer Service Consultant, you will be...


  • Sandton, South Africa Discovery Ltd. Full time

    **Business Unit**:Discovery Employee Benefits**Function**:Brokers (FAIS Accredited)**Date**:4 Oct 2024 - Achieve more than** **YOU BELIEVE** - Discovery - Umbrella Funds- Broker Service Consultant**About Discovery** - Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional...


  • Sandton, South Africa iSON Xperiences Full time

    **Job Summary:**We are seeking a highly skilled Samsung Field Service Consultant to join our team at iSON Xperiences.Key Responsibilities:Deliver on-site training to administrators at accredited partners.Align processes to GSPN standards, ensuring consistency across the board.Support warranty billing and error clearing to reduce SSA's support burden.Enable...


  • Sandton, South Africa Intercon Recruitment Full time

    Job OverviewWe are seeking an experienced Senior Vehicle Service Consultant to join our team at Intercon Recruitment in the Fourways, Sandton, JHB area.


  • Sandton, South Africa Ikusasa Recruitment Group Full time

    **Job description**: Our client has an exciting opportunity for a Service Consultant Manager who will be responsible for administration of personnel, wealth, office processes and to assist the broker. **Minimum requirements**: - BCom (Finance / Business Finance / Investments / Financial Planning Law / Financial Sciences or Investment Management or BCom...

  • Service Consultant

    3 months ago


    Sandton, South Africa Discovery Ltd. Full time

    **Business Unit**:Discovery Invest**Function**:Client Service**Date**:22 Aug 2024**About Discovery** Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced...


  • Sandton, South Africa Momentum Insure Company Limited Full time

    **Introduction**Disclaimer** - As an applicant, please verify the legitimacy of this job advert on our company career page.**Role Purpose** - Management and servicing of direct personal lines insurance client portfolios. The Service Consultant needs to ensure that there is a balance between the company's business priorities, which includes growth and client...


  • Sandton, South Africa The Globevest Group Full time

    Job SummaryWe are seeking a highly skilled Customer Service Consultant to join our team at The Globevest Group. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesProvide timely and effective...


  • Sandton, South Africa J Smith Collier & Associates Full time

    An opportunity has become available for a Bank Service Consultant based in JHB Purpose of the position Developing business growth opportunities by actioning the strategic goals of the organization and delivering a premium class service to our customers and future Duties and Responsibilities but not limited: - Conduct monthly visits of your bank base -...

  • Sales Consultant

    5 months ago


    Sandton, South Africa BizGro Full time

    A great opportunity for experienced & dynamic Hygiene Services Sales Consultant with strong HUNTER & MAINTAINER skills. Vacancies are available in Sandton & Boksburg, Gauteng. If this is you, rush us a comprehensive CV, package indication, when you would be available & head shot photo **Quote ~ HYG/SALES** Region : Boksburg & Sandton vacancies Package :...


  • Sandton, South Africa iSON Xperiences Full time

    As a SAMSUNG Field Service Consultant, you will play a crucial role in enhancing the service experience for our customers. Your primary responsibility will be to provide on-site training to administrators within our accredited partner's service centers.Process alignment to GSPN is essential to ensure that our services are delivered in accordance with the...


  • Sandton, South Africa Dimension Data Full time

    About the RoleThe Senior Consultant for Regulatory Affairs and Technical Services will play a key role in managing relationships with external partners and suppliers. This includes training users of the platform to be effective in their roles as consultants and working on projects involving product documentation or project management.ResponsibilitiesThe...


  • Sandton, South Africa FirstRand Bank Limited Full time

    Description To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests. Apply appropriate sales processes within unit to achieve sales targets. Converting leads to sales by opening active accounts to achieve annual targets. Hello Future Client Service Consultant ...


  • Sandton, South Africa JD Group Full time

    **Job Title**: Retail Service Desk Consultant **Job Specification**: **1. Intermediate Numeracy**: Ability to work with numbers and calculate pricing accurately. **2. Conflict Management**: Proficient in handling and resolving customer conflicts and complaints effectively. **3. Negotiation Skills (Objection Handling)**: Ability to negotiate and overcome...


  • Sandton, South Africa TalentCru Full time

    Job Title: Senior Specialist: Early Stage Advisory ServicesWe are seeking a seasoned management consultant to join our team at TalentCru. As a Senior Specialist: Early Stage Advisory Services, you will provide advisory services to clients depicting early warning signs of distress, supporting them in limiting an increase in further distress. You will craft...


  • Sandton, South Africa Air Charter Service Full time

    Life as an ACS BrokerAs a key member of our team, you will be responsible for building relationships with cargo operators to ensure access to a wide range of aircraft. You will also be responsible for maintaining relationships with customers to ensure repeat business and working to sales targets to meet financial objectives.Key ResponsibilitiesBuilding a...


  • Sandton, South Africa Discovery Ltd. Full time

    **Business Unit**:Discovery Employee Benefits**Function**:Administration and Office Support**Date**:12 Nov 2024 - Achieve more than** **YOU BELIEVE** - Discovery Corporate & Employee Benefits Smart Service Consultant - **About Discovery** - Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest...

  • Assistant Consultant

    2 months ago


    Sandton, South Africa Momentum Corporate Full time

    **Introduction**Disclaimer** - As an applicant, please verify the legitimacy of this job advert on our company career page.**Role Purpose** - Provide an effective service to clients by managing a portfolio of clients' facilitating trustee and advisory body meetings and providing advice on employee benefits related matters.**Requirements**: - Relevant...