High Salary: Service Advisor

1 day ago

Stellenbosch, South Africa Jobted ZA C2 Full time

Will work closely with both customers and technicians, managing service appointments, diagnosing customer concerns, and ensuring that the service experience is smooth, efficient, and tailored to the specific needs of our customers. The ideal candidate will have excellent communication skills, a strong understanding of automotive systems, and a passion for providing outstanding customer service in a luxury automotive environment.

Key Responsibilities

Customer Interaction & Communication

- Greet customers promptly and professionally, determining their service needs and concerns.
- Provide accurate and timely estimates for repair and maintenance services.
- Explain technical issues in clear, non-technical terms to customers, ensuring they fully understand the required work and any associated costs.
- Maintain ongoing communication with customers regarding the status of their vehicle service, including any changes in timing or cost.
- Follow up with customers post-service to ensure satisfaction and resolve any concerns.

Scheduling & Coordination

- Schedule service appointments in a way that optimizes workshop capacity while meeting customer needs.
- Coordinate with technicians to ensure that customer vehicles are worked on efficiently and completed within expected time-frames.
- Ensure all necessary parts and supplies are available for vehicle repairs and maintenance prior to the scheduled service.

Documentation & Record-Keeping

- Create detailed service orders, recording all relevant vehicle information, concerns, and work performed.
- Maintain accurate and up-to-date customer records, ensuring that warranty information and service history is properly logged.
- Manage service-related invoicing and payment processing, ensuring accuracy and timeliness.

Quality Control & Customer Satisfaction

- Oversee the quality-of-service work performed by technicians, ensuring that work is completed to dealership standards.
- Strive to achieve and exceed customer satisfaction and loyalty by delivering exceptional service experiences.
- Handle customer complaints and concerns professionally, escalating issues to management when necessary.

Product & Service Knowledge

- Keep up to date with product knowledge, including new models, services, and promotions offered by the dealership.
- Be an advocate for the dealerships services, promoting special offers and services to customers as appropriate.

Team Collaboration & Reporting

- Work closely with the service team, parts department, and sales teams to ensure smooth operations and a high level of service.
- Report daily, weekly, and monthly metrics on service department performance, customer satisfaction, and service volume.

The incumbent should display a "passion for dealing with people" and should continuously strive to promote a professional business image. Should also be able to work within a team to ensure the customers'' overall experience exceeds their expectations and that excellent service is given consistently. The incumbent should be results driven and strive to improve their own knowledge and continuously strive to maintain high levels of service excellence, thereby promoting the dealership to both customers and their fellow employees.

Minimum Requirements

- Minimum 2 years experience in a Service or Sales oriented position. Dealership experience would be beneficial
- Computer literate (Office Suite)
- Drivers license, own transport
- A Technical qualification would be advantageous

Essential Competencies/Behaviours/Abilities for success in this role:

- Communication with impact
- Customer & Service Orientation
- Problem Solving Abilities
- Motivation to Perform & Achieve Results
- Self-Management and Resilience

  • Aftersales Consultant

    6 months ago

    Stellenbosch, South Africa Astor Automotive Staff Full time

    **THIS POSITION REQUIRES FRANCHISED MOTOR DEALERSHIP EXPERIENCE** An Independent and extremely well-established high-end motor dealership is looking for a Service Advisor to join their family-feel workshop team. We are in search of a well-presented and articulate Service Advisor proficient in a DMS with at least 2 years of experience, dedicated to...

  • Motor Dealership Service Advisor

    5 days ago

    Stellenbosch, South Africa Astor Automotive Staff Full time

    **THIS POSITION REQUIRES FRANCHISED MOTOR DEALERSHIP EXPERIENCE** An upmarket and stylish motor dealership is seeking a seasoned and eloquent Service Advisor to join their highly collaborative team. In this role, you will serve as the primary point of contact for customers and will work closely with Technicians to manage service appointments, address...

  • Luxury Motor Service Advisor Role

    5 days ago

    Stellenbosch, Western Cape, South Africa Astor Motor Recruitment Full time

    Company Overview:Astor Automotive Staff T/A Astor Motor Recruitment is a reputable agency specializing in motor dealership recruitment. Our team is dedicated to connecting top talent with premium brand motor dealerships, ensuring a seamless and efficient hiring process.Job Description:In this exciting role, you will serve as the primary point of contact for...

  • Motor Dealership Service Advisor

    3 days ago

    Stellenbosch, South Africa Jobted ZA C2 Full time

    ***THIS POSITION REQUIRES FRANCHISED MOTOR DEALERSHIP EXPERIENCE*** An upmarket and stylish motor dealership is seeking a seasoned and eloquent Service Advisor to join their highly collaborative team. In this role, you will serve as the primary point of contact for customers and will work closely with Technicians to manage service appointments, address...

  • Motor Dealership Service Advisor

    5 days ago

    Stellenbosch, South Africa Astor Motor Recruitment Full time

    ***THIS POSITION REQUIRES FRANCHISED MOTOR DEALERSHIP EXPERIENCE***An upmarket and stylish motor dealership is seeking a seasoned and eloquent Service Advisor to join their highly collaborative team. In this role, you will serve as the primary point of contact for customers and will work closely with Technicians to manage service appointments, address...

  • Motor Dealership Service Advisor

    6 days ago

    Stellenbosch, South Africa Astor Motor Recruitment Full time

    ***THIS POSITION REQUIRES FRANCHISED MOTOR DEALERSHIP EXPERIENCE*** An upmarket and stylish motor dealership is seeking a seasoned and eloquent Service Advisor to join their highly collaborative team. In this role, you will serve as the primary point of contact for customers and will work closely with Technicians to manage service appointments, address...

  • Service Advisor

    6 months ago

    Stellenbosch, South Africa Merand Corbett & Associates Full time

    The Service Advisor plays a crucial role in providing customers with a professional service experience. This role involves ensuring effective communication between customers, parts, and service departments to achieve customer satisfaction goals. **Main Responsibilities**: - Prepare for the arrival of customers. - Provide initial consultation and care for...

  • Service Advisor

    6 months ago

    Stellenbosch, South Africa BMW Stellenbosch Full time

    **BMW STELLENBOSCH** **Service Advisor/After-Sales Consultant** **Main Purpose of the Role**: To strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals **Key Performance Areas**: - Prepare for the arrival of the...

  • Junior Service Advisor

    2 months ago

    Stellenbosch, South Africa Astor Automotive Staff Full time

    **THIS POSITION REQUIRES FRANCHISED MOTOR DEALERSHIP EXPERIENCE** If you're organized, enthusiastic, and ready for a new challenge, a team player who thrives in a fast-paced setting this could be the perfect fit for you. This dealership, known for its outstanding management team, is seeking a Junior Service Advisor to handle booking in 6-7 cars per day for...

  • Toyota Service Advisor

    2 weeks ago

    Stellenbosch, South Africa Astor Automotive Staff Full time

    **THIS POSITION REQUIRES FRANCHISED MOTOR DEALERSHIP EXPERIENCE** We are looking for an experienced Service Advisor to join the dynamic team at a high-volume dealership. If you thrive in fast-paced environments, are detail-oriented, customer-focused, and ready to take on a rewarding challenge, we want to hear from you! You will be responsible for daily...

  • Toyota Service Advisor

    2 weeks ago

    Stellenbosch, South Africa Jobted ZA C2 Full time

    **THIS POSITION REQUIRES FRANCHISED MOTOR DEALERSHIP EXPERIENCE** We are looking for an experienced Service Advisor to join the dynamic team at a high-volume dealership. If you thrive in fast-paced environments, are detail-oriented, customer-focused, and ready to take on a rewarding challenge, we want to hear from you! You will be responsible for daily...

  • Toyota Service Advisor

    2 weeks ago

    Stellenbosch, South Africa Astor Motor Recruitment Full time

    **THIS POSITION REQUIRES FRANCHISED MOTOR DEALERSHIP EXPERIENCE** We are looking for an experienced Service Advisor to join the dynamic team at a high-volume dealership. If you thrive in fast-paced environments, are detail-oriented, customer-focused, and ready to take on a rewarding challenge, we want to hear from you! You will be responsible for daily...

  • Toyota Service Advisor

    2 weeks ago

    Stellenbosch, South Africa Astor Motor Recruitment Full time

    **THIS POSITION REQUIRES FRANCHISED MOTOR DEALERSHIP EXPERIENCE** We are looking for an experienced Service Advisor to join the dynamic team at a high-volume dealership. If you thrive in fast-paced environments, are detail-oriented, customer-focused, and ready to take on a rewarding challenge, we want to hear from you! You will be responsible for daily...

  • Trainee/junior Service Advisor

    7 months ago

    Stellenbosch, South Africa Rola Recruitment Full time

    **Job Advert Summary**: We are seeking a highly motivated and customer-focused individual to join our team as an Automotive Service Advisor. As one of the faces of our dealership's service department, you will be responsible for providing exceptional customer service, coordinating vehicle repairs and maintenance, and ensuring that our customers' needs are...

  • Automotive Service Team Member

    2 weeks ago

    Stellenbosch, Western Cape, South Africa Astor Motor Recruitment Full time

    Astounding Opportunity for Experienced Service AdvisorWe are currently seeking a highly skilled and experienced Service Advisor to join our dynamic team at a high-volume dealership. As an ideal candidate, you should thrive in fast-paced environments, be detail-oriented, customer-focused, and possess the ability to handle high volumes effectively.Key...

  • ▷ (High Salary) Procurement Officer

    2 weeks ago

    Stellenbosch, South Africa Jobted ZA C2 Full time

    A recent professional profile photo is to accompany your application EMPLOYMENT TYPE : Permanent SECTOR : Procurement BASIC SALARY : R20 000.00 START DATE : A.S.A.P / Immediate REQUIREMENTS: - Matric - Post Matric qualification in accounting, business management or a related field - Minimum of 3 years experience in purchasing role preferably within a FMCG...

  • Wealth Advisor

    6 months ago

    Stellenbosch, South Africa Secondments Recruitment Full time

    **Job Advert Summary**: The company Financial Advisory Services is looking for a salaried Wealth Advisor / Representative to acquire and manage a portfolio of high-net-worth clients. **Minimum Requirements**: SKILLS/PERSONAL ATTRIBUTES REQUIRED - Matric - Preference to Certified Financial Planner (CFP) designation/qualification - Minimum 5 years investment...

  • Financial Advisor

    6 months ago

    Stellenbosch, South Africa Audas Bement Oakmont (Pty) Ltd Full time

    **Company Description** Sanlam, Africa's insurance giant, is dedicated to helping individuals achieve financial confidence. With a commitment to open conversations about finances, Sanlam provides a range of insurance and investment solutions to empower people in their financial journey. The company is located in Cape Town and offers on-site opportunities...

  • Junior Retail Advisor

    3 days ago

    Stellenbosch, South Africa Burnt Studios Full time

    Burnt was founded in the summer of 2018 by Pierre & Andriana Cronje. The couple decided to merge their love for fitness and fashion with a range of high-quality performance activewear that’s both functional and fashionable and aimed exclusively at those who live and love an active lifestyle. The Burnt team has grown exponentially over the past couple of...

  • Wealth Advisor

    1 month ago

    Stellenbosch, South Africa Network Recruitment Full time

    Are you an experienced wealth professional with a knack for building strong client relationships and a deep understanding of financial planning? We are looking for a skilled Wealth Advisor to join our team, offering high-net-worth clients exceptional wealth and estate planning services. If you're ready to manage a growing portfolio, deliver comprehensive...