Service Advisor

6 months ago


Stellenbosch, South Africa Merand Corbett & Associates Full time

The Service Advisor plays a crucial role in providing customers with a professional service experience. This role involves ensuring effective communication between customers, parts, and service departments to achieve customer satisfaction goals.

**Main Responsibilities**:

- Prepare for the arrival of customers.
- Provide initial consultation and care for customers upon arrival.
- Ensure accurate warranty and motor plan details are entered into the system.
- Update the Dealer Management System, track all vehicles, and update control systems.
- Maintain regular communication with customers throughout the service process.
- Ensure accurate invoice payments.
- Conduct vehicle handovers.
- Follow up with customers and provide reminders.

**Educational Qualifications**: Senior Certificate Grade 12

**Experience**:

- Minimum 2 years’ Service Advisor experience in a Dealership
- Computer literate (Office Suite)
- Driver’s license and own transport

**Advantageous Requirements**:

- Motor dealership (technical experience)
- Technical Qualification
- Certificated Service Advisor Training Completed


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