Smart Service Consultant

1 month ago

Pretoria, South Africa Discovery Full time

Achieve more than YOU BELIEVE

Discovery Corporate & Employee Benefits

Smart Service Consultant

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Corporate & Employee Benefits

Discovery Corporate and Employee Benefits is the first and only employee benefits provider to shape employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance are brought to companies and employees.

Key Purpose of the role

Assisting the underwriters with general administration related to underwriting. Ensure all the documents required by the underwriters are requested, sourced from suppliers e.g. Doctors, paid for and provided to the underwriters in their entirety. Answer all queries pertaining/related to underwriting. Ensure brokers are well informed by providing accurate information to them in order to adequately support clients. Attend to requests for members who want to be seen by our nurses. Compile underwriting status reports. Provide or receive half cost medicals from other insurers.

Areas of responsibility may include but not limited to

- Administration and execution of end-to-end underwriting processes as dictated by the UW SOPS

- Reporting:

- Status reporting of members in the UW process

- Audit report generation

- Reporting on volumes and SLA on personal and functional pools

- Client Liaison:

- Attending to queries, complaints, and escalations of clients

- Telephonic follow-up on client experience of the UW process

- Setting up and attending client meetings and compiling meeting minutes

- Interdepartmental liaison:

- Network with group risk divisions, smart service, executive wellness and other divisions within Discovery to facilitate and support the UW process

- Engaging with the reinsurer when necessary

- System monitoring:

- Supporting the UW division with system escalations and Jira tickets

- Enhancing the systematic processes through problem solving and recommendations

- Operational:

- Investigate reasons for anomalies on any underwriting admin process and troubleshoot. Look out for members that need decisions to be re-applied

- Compile a report for brokers from SFE and Compass, send medicals requirements requests to brokers/SC in order to be completed by member for underwriting members over the acceptable limit.

- Link the received completed medicals to the system and allocate to the underwriters for a decision.

- Send completed medicals to another insurer on request and/or request completed medicals from other insurer to underwrite member.

- Load members on the system to the smart service team for a nurse to complete required medical documents.

- Access completed medicals from the Smart Service System if not already on SFE.

- Verify the membership on Paradigm, that covers are aligned on SFE and Compass. Ensure member is on SFE.

- Ensure all documents submitted are correct and completed in full. Where documents are missing, source the documents from Meditech or other Pathologists.

- Once all documentation is attached on SFE, complete audit for Member and move it to the Underwriters.

- Index items using Paradigm and SFE.

- Load payments to doctors on the Supplier Worksheet, send proof of payments to doctors and ensure that medicals are obtained once payment is received.

- Assist team members with ad hoc functions.

- Adhere to working hours and hybrid working arrangements.

Personal Attributes and Skills

The successful candidate must demonstrate the following competencies:

- Self-starter with a high attention to detail and be able to multi-task
- Good at follow through
- Exceptional ability to communicate written and orally
- Problem solving and solution focused
- Analytical – interpretation
- Building relationships
- Coping with pressure (deadlines)
- Time-Management and Organizational Skills
- Must be team orientated, willing to assist other team members in the office
- Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
- Outstanding customer service skills

Education and Experience

- Matric - essential
- Microsoft Office skills, i.e. Outlook, Excel and Word are mandatory
- Medical background is beneficial
- Minimum 1 year’s working experience in Group Risk Underwriting.
- Knowledge of Group Risk Industry

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

  • Recruitment Consultant

    1 month ago

    Pretoria, South Africa Jobted ZA C2 Full time

    Minimum requirements: - Matric - Higher qualification completed will be an advantage - Recruitment experience will be an advantage - Must have sales and strong customer service experience should you not have recruitment experience - Strong computer literature experience - Own vehicle with drivers license - Own laptop - at least i3 and smart phone -...

  • Recruitment Consultant

    1 month ago

    Pretoria, South Africa Dante Personnel Full time

    Minimum requirements: Matric Higher qualification completed will be an advantage Recruitment experience will be an advantage Must have sales and strong customer service experience should you not have recruitment experienceStrong computer literature experience Own vehicle with drivers license Own laptop - at least i3 and smart phoneAvailable as soon as...

  • Recruitment Consultant

    1 month ago

    Pretoria, South Africa Dante Personnel Full time

    Minimum requirements: Matric Higher qualification completed will be an advantage Recruitment experience will be an advantage Must have sales and strong customer service experience should you not have recruitment experience Strong computer literature experience Own vehicle with drivers license Own laptop - at least i3 and smart phone Available as soon...

  • Private Client Service Consultant

    6 months ago

    Pretoria, South Africa Aon Corporation Full time

    Posting Description: **Private** **Client** **Service Consultant** Do you have experience in dealing with High-net-worth clients? Looking for a career move? We are hiring! Aon South Africa is hiring a Private Client Service Consultant; this is a hybrid role with the flexibility to work both virtually and from our Pretoria office. The role of the private...

  • Service Recovery Consultant

    2 weeks ago

    Pretoria, South Africa Discovery Full time

    Achieve more than YOU BELIEVE Discovery Corporate & Employee Benefits Service Recovery Consultant About Discovery Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of...

  • Recruitment Consultant

    3 weeks ago

    Pretoria East, South Africa Jobted ZA C2 Full time

    Minimum requirements: - Matric - Higher qualification completed will be an advantage - Recruitment experience will be an advantage - Must have sales and strong customer service experience should you not have recruitment experience - Strong computer literature experience - Own vehicle with driver’s license - Own laptop - at least i3 and smart phone -...

  • Sales Support Consultant

    6 months ago

    Pretoria, South Africa Rubicon Full time

    **About the Sales Support Consultant - **Industrial Technology **role** We are continually looking for an experienced **Sales Support Consultant **for our Automation Division in Pretoria. This role works closely with the Sales Consultant to grow and promote the sale of Rubicon products and fulfill a supporting role for the sales consultant to prepare...

  • Service Consultant

    1 month ago

    Pretoria, South Africa Discovery Full time

    About Discovery Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global...

  • Internal Sales Consultant

    6 months ago

    Pretoria, South Africa Placement Dynamics Full time

    **INTERNAL SALES CONSULTANT** **LOCATION**:Silverton, Pretoria** **TYPE: Permanent** **AVAILABILITY: ASAP** **SALARY: R12 000, 00 - R 15 000, 00** **CLOSING DATE: 16 March 24** Our client has an opportunity for an Internal Sales Consultant with a minimum of 3 years’ previous experience. **REQUIRMENTS & RESPONSIBILITIES** - Matric - Well-spoken,...

  • Digital Marketing Specialist

    6 months ago

    Pretoria, South Africa Smart Accounting & Finance Services Full time

    **About Us**: Smart Accounting is a reputable accounting firm with extensive experience in the field of accounting and financial services. Based in the UK, we are dedicated to providing our clients with reliable financial solutions and high-quality accounting services. We are committed to continuous personal and professional development. **The...

  • Automotive Service Consultant

    3 weeks ago

    Pretoria, Gauteng, South Africa Bonafide Human Capital (Pty) Ltd Full time

    About the RoleWe are seeking an experienced and customer-focused Automotive Service Consultant to join our team at Bonafide Human Capital (Pty) Ltd in Pinetown.

  • Data Solutions Consultant

    2 weeks ago

    Pretoria, Gauteng, South Africa Discovery Limited Full time

    About the RoleWe are seeking a highly skilled Data Solutions Consultant to join our team at Discovery Limited. As a key member of our Sales and Distribution team, you will play a critical role in providing new business, servicing, and marketing support on all product lines to independent financial advisers.About YouTo succeed as a Data Solutions Consultant,...

  • Consultant Client Service

    2 months ago

    Pretoria, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...

  • Funeral Policy Services Consultant

    2 weeks ago

    Pretoria, Gauteng, South Africa AVBOB South Africa Full time

    AVBOB South AfricaWe are seeking a highly skilled and experienced Funeral Policy Services Consultant to join our team. As a key member of our staff, you will be responsible for providing exceptional client service, ensuring seamless policy administration, and delivering outstanding results.Job Description:Job Title: Funeral Policy Services...

  • Service Consultant

    2 months ago

    Pretoria, South Africa Sanlam Full time

    About the Company- Santam is the market leader in the general insurance industry in South Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is...

  • Queries Call Centre Consultant: Banking Services

    6 months ago

    Pretoria, South Africa Hello Group Recruitment Full time

    **Job Advert Summary**: Some people are happy to go through life in a comfortable bubble, and that is great, we don’t judge, but at Hello Group we believe that if we can change lives, it’s a day well-lived. We change lives every minute of the day, literally. For us, we do not go to work each day, we go to a place where “grown-ups” are fuelled by a...

  • Service Consultant

    3 months ago

    Pretoria, South Africa Nedbank Full time

    **Service Consultant ( Maternity leave replacement)** - Closing date: 13 September 2024- Location: Mamelodi - Mam's Mall- Job Family- Sales and Service- Career Stream- Client Service- Leadership Pipeline- Manage Self: Technical (MST)**Job Purpose** - To educate clients on the convenience, security and functionality of digital and self-service solutions;...

  • Service Consultant

    3 months ago

    Pretoria, South Africa Nedbank Full time

    **Service Consultant - Contract Maternity leave replacement** - Requisition number: 136069- Location: Mamelodi- Closing date: 20 September 2024- Job Family- Sales and Service- Career Stream- Client Service- Leadership Pipeline- Manage Self: Technical (MST)**Job Purpose** - To educate clients on the convenience, security and functionality of digital and...

  • Service Consultant

    2 months ago

    Pretoria, South Africa Sanlam Full time

    About the Company Santam is the market leader in the general insurance industry in South Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is...

  • Digital Content Producer

    6 months ago

    Pretoria, South Africa Smart Accounting & Finance Services Full time

    **About us**: Smart Accounting is a reputable accounting firm with extensive experience in the field of accounting and financial services. Based in the UK, we are dedicated to providing our clients with reliable financial solutions and high-quality accounting services. We are committed to continuous personal and professional development. **Location**: -...