QSR General Manager
4 days ago
Job Summary
The QSR General Manager position requires an experienced leader to manage a quick service restaurant in accordance with company policies and procedures. This role involves leading a team of employees to deliver exceptional customer experiences and achieving business objectives.
Main Responsibilities:
- Achieve set standards within the restaurant by ensuring all employees are focused on delivering excellent customer experiences.
- Manage restaurant shifts in accordance with Company Policies and Procedures, directing employee activities to maximise sales, operating efficiency, and profitability.
- Forecast and schedule labour to meet business demands.
- Implement controls and procedures to protect the safety and security of employees, customers, property, and company assets.
- Manage stock and cost controls to drive sales and profitability.
- Achieve Business Scorecard Targets and manage local store marketing initiatives.
- Recruit, train, and develop high-performing teams.
- Lead with heart as a manager, fostering a positive work environment.
Requirements:
- Prior managerial experience in the Hospitality and/or Quick Service Restaurant (QSR) Industry, minimum 3-5 years.
- Proficiency in English, numeracy, and computer literacy, including MS Office skills (Teams, Excel, Word).
- Grade 12 (NQF Level 4); an added tertiary qualification is advantageous.
- A passion for product quality and customer service excellence, pride in the KFC Brand.
- Candidates based in Cape Town/Western Cape Areas are preferred.
- Suitable candidates will be contacted for an interview.
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