General Restaurant Operations Manager

1 day ago


Cape Town, Western Cape, South Africa Rohloff Group Full time

Rohloff Group Job Description

The Restaurant General Manager position plays a crucial role in the success of our quick service restaurants. As a key member of our management team, you will be responsible for leading a team of dedicated employees to deliver exceptional customer experiences.

Key Performance Areas:

  1. Operational Excellence: Achieve set standards within the restaurant by ensuring all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product, and Speed of Service (CHAMPS).
  2. Shift Management: Manage restaurant shifts in accordance with Company Policies and Procedures, directing employee activities to maximise sales, operating efficiency, and profitability.
  3. Labour Planning: Forecast and schedule labour to meet business demands.
  4. Safety and Security: Implement controls and procedures to protect the safety and security of employees, customers, property, and company assets.
  5. Stock and Cost Control: Manage stock and cost controls to drive sales and profitability.
  6. Business Scorecard Targets: Achieve Business Scorecard Targets and manage local store marketing initiatives.
  7. Team Development: Recruit, train, and develop high-performing teams.
  8. Leadership: Lead with heart as a manager, fostering a positive work environment.

Job Requirements:

  • Prior managerial experience in the Hospitality and/or Quick Service Restaurant (QSR) Industry, minimum 3-5 years.
  • Proficiency in English, numeracy, and computer literacy, including MS Office skills (Teams, Excel, Word).
  • Grade 12 (NQF Level 4); an added tertiary qualification is advantageous.
  • A passion for product quality and customer service excellence, pride in the KFC Brand.
  • Candidates based in Cape Town/Western Cape Areas are preferred.
  • Suitable candidates will be contacted for an interview.


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