General Manager

3 days ago


Cape Town, Western Cape, South Africa HR Genie Full time

Our busy all-day coffee shop in the southern suburbs of Cape Town is looking for a dedicated and experienced General Manager. As a Halaal-certified establishment, we pride ourselves on offering a welcoming environment and exceptional service to our diverse clientele. Our commitment to outstanding service ensures that every visit is not just a meal, but a memorable experience.

Position: General Manager

Location: Southern Suburbs, Cape Town

Key Responsibilities:

  • Oversee the daily operations of the coffee shop, ensuring smooth functionality.
  • Lead and mentor staff across all departments, fostering a positive and collaborative environment.
  • Develop and implement strategies to improve overall service and customer satisfaction.
  • Manage financials, including budgets, forecasts, and financial performance.
  • Ensure compliance with Halaal standards, health and safety regulations, and company policies.
  • Coordinate with kitchen and front-of-house staff to ensure a seamless dining experience.
  • Address any venue-related issues promptly and effectively.

Key Performance Indicators (KPIs):

  1. Maintain high standards of overall service and guest satisfaction.
  2. Achieve financial targets and manage budgets efficiently.
  3. Ensure staff compliance with Halaal standards, health and safety protocols.
  4. Foster a positive and productive work environment.
  5. Successfully manage and improve operational efficiency.
  6. Ensure timely and effective resolution of any venue-related issues.

Qualifications:

  • Proven experience as a General Manager or similar role in a Halaal environment.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • High standards of cleanliness and operational efficiency.
  • Ability to handle high-pressure environments with ease.
  • A degree in hospitality management or related field is a plus.

Salary: Negotiable depending on experience.


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