Customer Service Representative
3 days ago
We are seeking a highly skilled and dedicated Customer Service Representative to join our team at Betway Africa. As a key member of our contact centre, you will be responsible for providing exceptional customer service and support via various social media platforms.
In this role, you will be the face of our brand, interacting with customers, resolving issues, and ensuring their overall experience is positive and memorable.
You will work closely with our team to identify areas for improvement and develop strategies to enhance our customer service offering.
About UsBetway Africa is a leading digital gaming company that offers a wide range of products and services. We are committed to delivering exceptional customer experiences and are looking for talented individuals to help us achieve our goals.
Key Responsibilities- Provide world-class customer service and support via social media platforms.
- Manage all social media channels in line with our departmental strategy and guidelines.
- Create and suggest exciting content to increase brand awareness among customers.
- Enhance and improve customer relationships by actively listening and offering insights on improving customer needs and experience.
- Liaise with senior agents and floor managers to convey any issues or complaints that may negatively affect the business.
- Minimum 2 years' experience in a customer service or contact centre role.
- Diploma/Degree in a relevant field.
- Strong verbal and written communication skills.
- Ability to work collaboratively in cross-functional teams.
- Exceptional attention to detail and ability to maintain high standards of quality.
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