High-Level Operations Manager

2 months ago


Plettenberg Bay, Western Cape, South Africa The Recruiters Full time

The Recruiters are seeking an accomplished and experienced Assistant General Manager to support the General Manager in overseeing operations at their luxury 5* hotel. This role requires strong leadership skills, a commitment to exceptional guest service, and a keen understanding of hotel management.

Key Responsibilities:

  • Operational Oversight: Assist in managing daily hotel operations, ensuring high standards of service and guest satisfaction.
  • Staff Management: Supervise department heads, facilitate training, and conduct performance evaluations to foster team development.
  • Guest Relations: Address guest inquiries and complaints promptly, ensuring a memorable stay for all guests.
  • Financial Management: Assist in budget preparation, monitor financial performance, and implement cost-control measures.
  • Admin Duties: Manage administrative tasks including reporting, scheduling, and communication to ensure smooth operations.
  • Stock Control: Oversee inventory management, ensuring optimal stock levels and minimizing waste.
  • Cost Management: Analyze operational costs and implement strategies to enhance profitability.
  • Marketing & Sales Support: Collaborate with the sales team to promote hotel services and maximize occupancy and revenue.
  • Compliance & Safety: Ensure compliance with health and safety regulations, and maintain hotel standards and policies.

Requirements:

  • Matric
  • Tertiary Qualification - Advantageous
  • Minimum 2 years working experience in a similar position
  • Good References Required
  • Tech Savvy: Familiarity with hotel management software and technology trends in the hospitality industry.
  • Flexibility: Willingness to work irregular hours, including weekends and holidays.
  • Financial Acumen: Strong financial management skills, including budgeting, forecasting, and cost control.

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