Chief Operations Manager
5 days ago
At The Recruiters, we are seeking a seasoned Chief Operations Manager to oversee the day-to-day activities of our esteemed 4-star hotel. This key role demands a strong background in hospitality management and an unwavering commitment to delivering exceptional guest experiences.
Key Responsibilities:
- Operational Oversight: Collaborate with the General Manager to ensure seamless service delivery and adherence to brand standards.
- Staff Leadership: Recruit, train, and mentor team members to foster a collaborative and motivated work environment that emphasizes excellent guest service.
- Guest Relations: Proactively engage with guests to enhance their experience, addressing any concerns or requests with a personalized approach.
- Financial Management: Assist in budgeting and financial planning, monitoring expenses, and implementing strategies to maximize revenue and profitability.
- Quality Control: Conduct regular inspections of hotel facilities and services to ensure compliance with health, safety, and quality standards.
- Sales and Marketing Support: Collaborate with the sales and marketing team to develop promotional strategies that attract new guests and retain existing clientele.
- Event Coordination: Oversee the planning and execution of events and functions, ensuring all aspects meet the hotel's high standards and client expectations.
- Inventory Management: Manage stock levels for hotel supplies, ensuring timely ordering and efficient usage while minimizing waste.
- Reporting: Prepare regular reports on operational performance, guest feedback, and staff performance for review by the General Manager.
Requirements:
- Bachelor's Degree in Hospitality or a related field.
- Minimum of 2 years of experience in a similar role within the hospitality industry.
- Proven stability in employment history; strong references required.
- Warm, approachable demeanor with excellent interpersonal skills.
- Strong attention to detail and a commitment to excellence.
- Proficient in hotel management software and MS Office Suite.
- Knowledge of budgeting, forecasting, and financial reporting processes.
The estimated annual salary for this position is $60,000 - $80,000, commensurate with experience and qualifications.
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