Fintech Technical Support Expert

16 hours ago


Cape Town, Western Cape, South Africa Black Pen Recruitment Full time
About the Role

We are seeking a highly skilled Fintech Technical Support Expert to join our team at Black Pen Recruitment. This is an exciting opportunity to work with a fast-growing fintech company that provides seamless payment solutions to businesses worldwide.

Key Responsibilities
  • Provide advanced technical support to resolve complex issues related to API integration, Postman troubleshooting, and transaction processing.
  • Diagnose and troubleshoot integration issues between our platform and merchant systems.
  • Monitor the platform and identify issues related to transaction failures, system performance, or engineering escalations.
Requirements
  • 1-2 years of proven experience working in a similar role.
  • Must have experience with ITSM.
  • Strong technical troubleshooting skills with a proven ability to solve complex issues efficiently.
  • Familiarity with APIs (RESTful APIs), including hands-on experience using Postman or similar tools for API testing and troubleshooting.
Salary and Benefits

The estimated salary for this position is $80,000 - $110,000 per year, depending on experience. Our benefits package includes opportunities for professional growth, flexible working arrangements, and a dynamic team environment.



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