Fintech Solutions Expert

1 day ago

Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

Job Description:

We are seeking a skilled Fintech Solutions Expert to join our team at Black Pen Recruitment. This is a full-time/Permanent position with a hybrid work arrangement.

About the Role:

The ideal candidate will have 3 years of experience working in a similar role, preferably in fintech, payments, or SaaS. Strong knowledge of APIs and coding languages such as C#, JavaScript, Python, or Ruby is required. Excellent communication and interpersonal skills are also necessary for explaining technical concepts to non-technical audiences.

Responsibilities:

  • Serve as the primary technical point of contact for merchants, managing relationships and addressing their needs.
  • Guide merchants through the implementation process, including API integration, system configuration, and testing.
  • Proactively identify opportunities for merchants to optimise their use of our platform and achieve business goals.
  • Troubleshoot and resolve technical issues, collaborating with internal teams as needed.
  • Conduct training sessions and provide ongoing technical support to merchants post-implementation.
  • Monitor merchant performance metrics, identifying trends and providing insights for improvement.
  • Advocate for merchant needs within our company, providing feedback to product and development teams to enhance the platform.
  • Create and maintain technical documentation, such as integration guides and FAQs, to support merchant success.
  • Manage escalations for critical issues, ensuring timely resolution and clear communication with stakeholders.

Benefits:

  • Opportunity to work at a fast-growing fintech company with cutting-edge payment technology.
  • Collaborate with dynamic and talented teams in a supportive environment.
  • Build technical and client management expertise while working on impactful projects.

Estimated Salary: $120,000 - $150,000 per annum, depending on experience.

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