Senior Reservations Team Lead

4 weeks ago


CapeTown, South Africa Executive Placings Full time
Key Account Manager and Reservations Team Lead

Executive Placings is seeking an experienced Reservations Manager to serve as a sales driver and main point of contact for key accounts, while leading and motivating the reservations team.

Responsibilities:

  1. Maintain excellent relationships with clients and key stakeholders
  2. Deliver on and exceed sales targets as per business expectations
  3. Monitor the quoting and operational accuracy of the team
  4. Ensure operational excellence daily
  5. Monitor workload distribution
  6. Oversee quotation checks and conduct spot checks, as well as create cost and margin awareness
  7. Guide the team to achieve goals
  8. Build up and maintain a high level of motivation and team spirit
  9. Be approachable and supportive
  10. Demonstrate an understanding of the concepts cost, profit, net and gross selling prices
  11. Be aware of competitors' products
  12. Travel occasionally on educational and familiarization trips to Southern Africa, report back and provide training to the team
  13. Demonstrate excellent communication skills and customer care
  14. Support the decision-making process of management by giving input

Requirements:

Experience leading a Reservations Team for an inbound tour company/destination management company

Excellent knowledge of Southern and East Africa

MS Office, Tourplan and Wetu

This is a hybrid role with a negotiable salary based on experience plus benefits.


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