Senior Reservations Team Lead
4 weeks ago
Executive Placings is seeking an experienced Reservations Manager to serve as a sales driver and main point of contact for key accounts, while leading and motivating the reservations team.
Responsibilities:
- Maintain excellent relationships with clients and key stakeholders
- Deliver on and exceed sales targets as per business expectations
- Monitor the quoting and operational accuracy of the team
- Ensure operational excellence daily
- Monitor workload distribution
- Oversee quotation checks and conduct spot checks, as well as create cost and margin awareness
- Guide the team to achieve goals
- Build up and maintain a high level of motivation and team spirit
- Be approachable and supportive
- Demonstrate an understanding of the concepts cost, profit, net and gross selling prices
- Be aware of competitors' products
- Travel occasionally on educational and familiarization trips to Southern Africa, report back and provide training to the team
- Demonstrate excellent communication skills and customer care
- Support the decision-making process of management by giving input
Requirements:
Experience leading a Reservations Team for an inbound tour company/destination management company
Excellent knowledge of Southern and East Africa
MS Office, Tourplan and Wetu
This is a hybrid role with a negotiable salary based on experience plus benefits.
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