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Process Optimization Expert Pretoria

2 weeks ago

Sandton, South Africa Smith Garb Full time
About Us

We are a leading company in South Africa, offering exciting opportunities for talented individuals to join our team. We are currently seeking a highly motivated Operations Improvement Consultant to join our team in Johannesburg.

The successful candidate will assist the COO with data modeling and review, operational reporting, and systems and process review.

Key Responsibilities
  • Conduct data modeling and review to inform business decisions
  • Develop operational reports and perform evaluations to optimize processes
  • Conduct systems and process reviews to identify areas for improvement
  • Perform ad-hoc requests across various operational areas
Business Areas of Exposure
  • Marketing
    • Analyze and develop marketing strategies
    • Evaluate data and digital performance to optimize marketing efforts
    • Identify and mitigate risk
  • Sales
    • Optimize productivity to improve sales
    • Manage and allocate resources to maximize sales
    • Evaluate database performance to inform sales strategies
  • Collections & Retentions
    • Monitor and analyze lost clients
    • Review and improve systems and processes to retain clients
    • Ensure effective risk management framework
  • Claims
    • Analyze data for investigation process
    • Optimize processes to improve efficiency and quality
    • Manage and review costs
    • Review correspondence to clients
  • IT, Data Science & System Development
    • Manage and prioritize IT projects
  • Finance
    • Manage cost centers and budget
  • Client Service
    • Improve client satisfaction
    • Review and optimize communication frameworks
    • Align departments to deliver excellent client service
    • Ensure compliance with external regulations