IT Process Manager

7 days ago


Sandton, South Africa Bidvest Bank Limited Full time

About Bidvest Bank Limited

Bidvest Bank Limited is a leading financial institution that offers a wide range of services to individuals and businesses. We are committed to delivering exceptional customer service and innovative solutions.

Job Description

Primary Responsibilities

  • Design and Optimize Processes: Develop and implement process improvements to enhance efficiency and productivity, ensuring seamless integration with our existing systems.
  • Assess and Refine Processes: Continuously evaluate and refine processes to identify areas for improvement, leveraging data analysis and industry best practices.
  • Implement Automation Solutions: Introduce automation technologies to reduce manual tasks and improve overall performance, enhancing the customer experience.
  • Support Business and Project Work: Collaborate with cross-functional teams to apply process improvements to both routine business activities and strategic projects, driving organizational success.

Required Skills and Qualifications

  • Certifications: Relevant certifications such as ITIL, Six Sigma, and PMP can be advantageous in this role.
  • Experience: 2+ years' experience in IT process management, business process reengineering, or a related field is required.
  • Technical Training: Proficiency in specific tools and technologies relevant to the role, such as SharePoint and Power Automate.
  • Continuous Learning: Ongoing education through workshops, seminars, and courses to stay updated with the latest industry trends and technologies.


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