Quality Assurance Specialist
2 months ago
Job Title: Quality Assurance Specialist
Job Summary: We are seeking a highly skilled Quality Assurance Specialist to join our team at Telebest. The successful candidate will be responsible for ensuring quality assurance standards are maintained by all agents in our 24-hour contact centre.
Key Responsibilities:
- Implement and monitor corrective quality assurance actions to ensure high-quality service delivery.
- Assist the Training Officer and Contact Centre Manager in identifying training needs for agents.
- Work closely with the team to maintain quality assurance standards and improve processes.
Requirements:
- Diploma in Business Management or equivalent.
- 2-4 years' experience in a Call Centre environment in a position of assisting call centre agents.
- Excellent communication and problem-solving skills.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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