Current jobs related to Quality Assurance Specialist - Sandton - Investec


  • Sandton, South Africa Callforce Direct Full time

    At Callforce Direct, we are seeking a highly skilled Senior Quality Assurance Specialist to join our team. This is an exciting opportunity to work in a dynamic environment where you will play a critical role in ensuring the quality of customer interactions.About the RoleThe Senior Quality Assurance Specialist will be responsible for monitoring and evaluating...


  • Sandton, South Africa H&S Labour Brokers Full time

    Job Title: Senior Quality Assurance SpecialistAbout the Role:We are seeking a highly skilled and experienced Senior Quality Assurance Specialist to join our team at H&S Labour Brokers. As a key member of our team, you will be responsible for ensuring the highest level of quality in our services.About You:To be successful in this role, you will need to have...


  • Sandton, South Africa Telebest Full time

    At Telebest, we are committed to excellence in customer service. As a Senior Quality Assurance Specialist, you will play a vital role in ensuring that our call centre agents maintain the highest quality assurance standards.We are seeking an experienced professional with a strong background in quality assurance and a proven track record of implementing...


  • Sandton, South Africa Dimension Data Full time

    Are you passionate about working with the latest technologies in a collaborative environment?We are seeking a skilled Quality Assurance Specialist - Automation to join our team at Dimension Data.This role offers the opportunity to work on building and maintaining automated testing tools, develop new features for existing applications, or create entirely new...


  • Sandton, South Africa Callforce Direct Full time

    Job DescriptionWe are seeking a highly skilled Quality Assurance Specialist to join our team at Callforce Direct. This is an exciting opportunity for individuals who are passionate about ensuring exceptional customer experiences.About the RoleThe Quality Assurance Specialist will be responsible for monitoring and evaluating customer interactions, assessing...


  • Sandton, South Africa Dimension Data Full time

    About the RoleWe are seeking a skilled Quality Assurance Specialist to join our team on a contractual basis. This position is ideal for individuals with experience in ERP testing, particularly with SAP or D365F&O.ResponsibilitiesDesign and execute comprehensive test cases based on business scenarios.Utilize DEVOPs testing tools, extract data for test...


  • Sandton, South Africa Specibase Pty Limited Full time

    At Specibase Pty Limited, we are seeking a highly skilled Quality Assurance Specialist - Tender Management to join our team. This is an exciting opportunity for an experienced professional to take on a key role in ensuring the highest standards of quality and safety in our tendering process.About the RoleThis permanent position will be based at our Head...


  • Sandton, South Africa Dimension Data Full time

    Job DescriptionWe are seeking a skilled Quality Assurance Specialist to join our team at Dimension Data. This is an exciting opportunity for individuals who are passionate about software testing and have experience in creating test cases based on business scenarios.


  • Sandton, South Africa Oneplan Underwriting Managers (Pty) Ltd. Full time

    **Evaluating Call Quality** - Assist operations in tracking, documenting, and reporting on quality levels - Analyse and investigate calls to ensure resolution in accordance with company guidelines and external regulatory requirements - Develop or update company procedures to ensure capture, investigation, and proper documentation of complaints - Monitor...


  • Sandton, South Africa Kamo Placements Full time

    Job DescriptionWe are seeking a highly skilled and experienced Insurance Quality Assurance Specialist to join our team at Kamo Placements.Company OverviewKamo Placements is a leading recruitment agency specializing in placing top talent in the insurance industry.SalaryThe estimated salary for this position is $120,000 per annum.Job DescriptionThe successful...


  • Sandton, South Africa Prodigious Full time

    **Company Description** Introducing Prodigious South Africa, a content production solution designed for the marketing challenges of today. We are the agency-agnostic, production platform for Publicis Groupe Africa, supported by 60+ best-in-class talents across BDF (Central, East, West & Southern Africa) as well as OM (Pan Africa).** We bring specialist...


  • Sandton, South Africa Kamo Placements Full time

    Minimum Requirements Qualifications:BCom (auditing/finance) or equivalent three qualification in auditing, insurance, risk management or commercial studies.Highly advantageous:Post graduate qualification in insurance or commercial studies.Certification in Insurance, QA, CIA, or any other related qualification.Experience:5 years of full-time experience...


  • Sandton, South Africa Kamo Placements Full time

    Minimum Requirements Qualifications: BCom (auditing/finance) or equivalent three qualification in auditing, insurance, risk management or commercial studies. Highly advantageous: Post graduate qualification in insurance or commercial studies. Certification in Insurance, QA, CIA, or any other related qualification. Experience: 5 years of full-time...


  • Sandton, South Africa The Independent Institute of Education Full time

    The Independent Institute of Education (IIE) (Pty) Ltd is the registered provider of higher education that is offered through the following educational brands: IIE Varsity College, IIE Vega School of Brand Leadership, IIE MSA, IIE Rosebank College and IIE School of Hospitality and Service Management. The Independent Institute of Education’s Central...


  • Sandton, South Africa Callforce Direct Full time

    Job Title: Quality Assurance Specialist - Service Delivery ExpertAbout Us: At Callforce Direct, we strive to deliver exceptional customer service experiences. We are seeking a skilled Quality Assurance Specialist to join our team.Salary: $65,000 - $85,000 per year, depending on experience.Job Description:Key ResponsibilitiesMonitor Customer Interactions:...


  • Sandton, South Africa Callforce Direct Full time

    Job Title: Quality Assurance ExpertWe are seeking a highly skilled Quality Assurance Expert to join our team at Callforce Direct.About the Role:This is a challenging and rewarding role that requires strong analytical skills, attention to detail, and excellent communication abilities. As a Quality Assurance Expert, you will be responsible for monitoring and...


  • Sandton, South Africa IOCO Full time

    At IOCO, we're looking for an experienced QA Lead to oversee testing implementation in accordance with established quality assurance principles and standards.Key Responsibilities:Align cross-functional teams (BA, Development, QA, Environment) to optimize testing efficiencies throughout the product delivery stack.Foster a high-performing team with excellent...


  • Sandton, South Africa Callforce Direct Full time

    **Job Description:**Role Overview:The Customer Interaction Quality Manager will play a vital role in ensuring that customer service interactions meet the highest standards. This individual will be responsible for monitoring and assessing the quality of inbound and outbound customer interactions, ensuring that agents comply with company policies and...


  • Sandton, South Africa TalentCru Full time

    Are you a detail-oriented and analytical professional looking for a challenging role in software quality assurance? Do you have a passion for automation and a strong background in programming languages (OOP) and Java development?TalentCru is seeking a Quality Assurance and Automation Professional to join our team. This role offers a salary range of $150,000...

  • Quality Assurance Lead

    5 months ago


    Sandton, South Africa IOCO Full time

    We are looking for a QA Lead to Lead, test implementation in accordance with the agreed Quality Assurance principles and standards in order to manage the Product risk and inter-dependencies during the product life cycle.What you’ll do:Ensure alignment across BA, Development, QA and Environment to optimise the testing efficiencies across the Product...

Quality Assurance Specialist

1 month ago


Sandton, South Africa Investec Full time

Description

We are seeking a detail-oriented Quality Assurance Specialist to join our Client Lifecycle Management Team. The successful candidate will be responsible for monitoring and evaluating the quality of the team's interactions and processes, ensuring compliance with industry regulations and company standards. This role is critical in maintaining the integrity of data processes and enhancing the overall client experience.

Key Responsibilities:

Conduct regular audits of client interactions to assess quality, compliance, and adherence to company policies and procedures. (Within the team) Collaborate with the Client Lifecycle Team to identify areas for improvement and provide actionable feedback. Develop and implement quality assurance processes and metrics to track performance and ensure continuous improvement. Prepare detailed reports on quality assurance findings, highlighting trends, issues, and recommendations for enhancements. Provide training and support to team members on quality standards and best practices. Assist in the development of training materials and resources to enhance team capabilities. Stay updated on industry regulations and compliance requirements to ensure adherence within the team. Participate in team meetings and contribute to strategic discussions regarding client lifecycle management.

Qualifications:

Bachelor's degree in Business, Finance, or a related field. Proven experience in quality assurance, preferably within the financial services industry. Strong understanding of client lifecycle processes and regulatory compliance. Excellent analytical skills with the ability to interpret data and provide insights. Detail-oriented with a commitment to maintaining high-quality standards. Effective communication skills, both written and verbal. Ability to work collaboratively in a team environment and manage multiple priorities. Proficiency in Microsoft Office Suite and quality management software.

Desired Skills

Experience with quality assurance tools and methodologies. Knowledge of CRM systems and client management processes Strong problem-solving skills and a proactive approach to identifying issues.

Additional Information

This is a seasonal position, and candidates should be available to work during peak periods. (Where necessary) Flexibility in working hours may be required to meet project deadlines.

Investec Culture 

At Investec we look for intelligent, energetic people filled with passion, integrity and curiosity. We value individuals who in turn value our culture that is, a flexible attitude comfortable to live with ambiguity and willing to challenge the status quo. Diversity, talent and leadership are respected in pursuit of the growth of our business. People who can manage themselves and build strong relationships in order to get things done, will perform in out of the ordinary ways in our environment. 

We are committed to diversity and inclusion when recruiting internally and externally.