Senior Technical Operations Manager
6 days ago
Groupe CFAO is seeking a skilled professional to fill the role of Senior Technical Operations Manager or Aftermarket Services Director.
About UsWe are a leading provider of technical services and solutions in Africa. Our team is dedicated to delivering exceptional customer service and support.
Job SummaryThe successful candidate will be responsible for managing our aftermarket services team, ensuring that all aspects of their work are completed to the highest standard. This includes:
- Managing a team of Field Service Technicians and Workshop staff to ensure they have the necessary resources and training to perform their jobs effectively.
- Coordinating routine maintenance checks and repairs to minimize downtime and ensure equipment is operating safely and efficiently.
- Providing technical assistance and coaching to team members to improve their skills and knowledge.
- Developing and implementing policies and procedures to ensure compliance with regulatory requirements and company standards.
In addition to the above, the successful candidate will be responsible for:
- Maintaining accurate records of work completed, including time spent on site and any materials used.
- Ensuring that all work is carried out in accordance with company policies and procedures.
- Collaborating with other departments to identify areas for improvement and develop strategies to address them.
- Developing and maintaining relationships with customers to ensure their needs are met and expectations exceeded.
To be considered for this role, you will need:
- A degree in a relevant field (e.g. engineering, business administration).
- Proven experience in a similar role, preferably in the aftermarket services industry.
- Strong leadership and management skills, with the ability to motivate and inspire team members.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Ability to work independently and as part of a team, with a flexible approach to working hours.
We offer a competitive salary and benefits package, including:
- A generous annual leave entitlement.
- An opportunity to work with a dynamic and growing organization.
- A range of training and development opportunities to help you grow your career.
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