Luxury Lodge Operations Manager
5 days ago
Measured Ability is a leading hospitality organization seeking an experienced Lodge Manager to oversee the daily operations of our prestigious, luxury lodge in the breathtaking Waterberg region.
Job Description:The successful candidate will be responsible for ensuring exceptional service across all departments, working closely with the General Manager to align operations with company standards and strategic goals. They will also maintain high property standards, ensuring all lodge areas are clean, well-maintained, and aesthetically pleasing.
- Oversee multiple departments, including Housekeeping, Food & Beverage, Guest Services, Maintenance, and Administration.
- Ensure seamless guest experiences from check-in to departure, maintaining 5-star service excellence.
- Regularly review guest feedback, respond to complaints constructively, and use insights to improve services.
- Lead and mentor Heads of Departments to ensure efficient department coordination.
Key qualifications include a Grade 12 (Matric) and a Diploma in Hospitality Management or a related field, at least 5 years of experience in lodge or hospitality management, and strong leadership and management skills with the ability to motivate and develop staff.
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