Senior CRM Support Specialist

1 day ago


Cape Town, Western Cape, South Africa DAV Professional Placement Group Full time
Key Responsibilities
  • Manage Operational Aspects: Daily management of all operational aspects of the retail client services environment.
  • Coach and Develop CRCs: Ongoing support, mentoring, and coaching of existing and new Client Relationship Managers (CRMs).
  • Evaluate Servicing Standards: Monthly evaluation of CRM calls and emails against Sygnia servicing standards.
  • Monitor Client Surveys: Daily monitoring of and addressing client survey results.
  • Identify Training Needs: Identify and address all CRM training needs.
  • Enhance Service Delivery: Design and implementation of work methods that will ensure the continuous enhancement of service delivery.
  • Measure Client Satisfaction: Monitoring and measurement of client satisfaction.
  • Facilitate Process Enhancements: Facilitate process and system enhancements.
  • Team Resource Planning: Team resource planning.
  • CRC Personal Growth and Development: Facilitate and guide personal growth and development of CRMs.
  • Team Performance and Quality Metrics Management: Monitoring and management of team performance and quality metrics.
  • Error Analysis and Risk Controls Revision: Analysis of servicing related errors and revision of risk controls.
  • Positive Team Culture: Fostering and maintaining a positive team culture.
  • Workload Management: Ensure workloads are managed and cleared in accordance with SLA.
  • CRC Recruitment: Assisting with recruitment, candidate selection, and building a strong pipeline of CRMs.
  • Elevated Client Queries and Escalations: Dealing with elevated client queries and escalations.
  • Daily Stats and Environment Reporting: Daily stats and environment reporting.
  • CRM Systems Engagement: Engagement with service providers to enhance CRM systems and resolve any malfunction.
  • Retail Team Promotion: Engage with all Retail Teams to promote and encourage further progression of Retail culture.
  • Collaboration with Retail Team Leaders: Collaborate with Retail Team Leaders to propel an efficient Retail operation.

  • Senior HubSpot CRM

    3 weeks ago


    Cape Town, Western Cape, South Africa Ad Talent Full time

    Who are we? A fast-paced, innovation-driven company specialising in spend management. They develop cloud-based software that simplifies procurement processes for mid-sized companies, enabling them to manage, optimise, and analyse business spend effectively. With offices in Cape Town, South Africa, and USA, they serve clients worldwide across diverse...

  • Senior HubSpot CRM

    2 weeks ago


    Cape Town, Western Cape, South Africa Ad Talent Full time

    Who are we?A fast-paced, innovation-driven company specialising in spend management. They develop cloud-based software that simplifies procurement processes for mid-sized companies, enabling them to manage, optimise, and analyse business spend effectively. With offices in Cape Town, South Africa, and USA, they serve clients worldwide across diverse...

  • CRM Expert

    3 days ago


    Cape Town, Western Cape, South Africa Tbwa ChiatDay Inc Full time

    At takealot.com, we're on a mission to revolutionize the e-commerce landscape in Africa. As a highly skilled CRM Analyst, you'll play a pivotal role in helping us achieve this goal.We're seeking an analytical and data-driven individual who can operate strategically and tactically, with a proven ability to extract insights from complex data sets. Your...


  • Cape Town, Western Cape, South Africa Findojobs South Africa Full time

    We are seeking a highly skilled and motivated Digital Transformation Engineer to join our team. The ideal candidate will have experience in IT or digital transformation, with a focus on configuring, customizing, scripting, and integrating systems like CRM, reporting, and customer service platforms.A background in software engineering and a strong...


  • Cape Town, Western Cape, South Africa Tata Consultancy Services Full time

    Tata Consultancy Services is a leading IT services company that offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions.We are looking for a highly skilled Senior Microsoft Dynamics CRM Consultant to join our team in Cape Town.Key Responsibilities:Designing and implementing business...


  • Cape Town, Western Cape, South Africa Unbottleneck™ Full time

    OverviewWe are looking for a highly skilled CRM, Martech, and Data Specialist to join our client's dynamic team. The ideal candidate will be an expert in CRM and marketing automation, with hands-on experience using Go High Level (GHL). This role involves managing marketing systems and integrations, configuring email and DNS setups, and ensuring seamless...


  • Cape Town, Western Cape, South Africa Datafin IT Recruitment Full time

    Job DescriptionWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at Datafin IT Recruitment. As a Technical Support Specialist, you will play a pivotal role in providing exceptional customer service and support to our clients.The ideal candidate will have a minimum of 2 years' experience providing end-user support to...


  • Cape Town, Western Cape, South Africa Datafin IT Recruitment Full time

    About the RoleDatafin IT Recruitment is seeking a skilled CRM System Administrator to provide technical support and maintenance to our clients' CRM systems. This is an exciting opportunity to join a dynamic team and work with cutting-edge technology.The successful candidate will have a strong background in CRM application support, including experience...


  • Cape Town, Western Cape, South Africa Mukuru Full time

    We are on the lookout for a highly skilled CRM Coordinator to join our Customer Experience team in Cape Town. As a key member of this team, you will be responsible for developing customer-centric touchpoint journeys, enhancing operational efficiencies, and reducing attrition in our business.Your primary focus areas will include working closely with the CRM &...


  • Cape Town, Western Cape, South Africa Tata Consultancy Services Full time

    We are seeking a highly skilled Cape Town CRM Field Service Specialist to join our team at Tata Consultancy Services.Key Responsibilities:Field service module experienceProficient with developing, deploying, customizing and integrating Microsoft Dynamics CRMUnderstanding and implementing business workflows and processesOur ideal candidate will have excellent...


  • Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

    About the RoleO'Brien Recruitment is seeking a Customer Experience Manager with expertise in CRM to join our team.Key ResponsibilitiesCollaborate with the CRM and Direct Marketing Manager to develop and execute multi-channel marketing campaigns, ensuring seamless customer engagement.Manage and maintain the customer direct marketing calendar and campaigns,...


  • Cape Town, Western Cape, South Africa Construct Education Full time

    What We're Looking ForWe're seeking an experienced Salesforce Technical Solutions Lead to join our team at Construct Education. As a key member of our technology department, you will lead the design and implementation of cutting-edge Salesforce solutions that drive business growth and success.The ideal candidate will have extensive experience in CRM domain,...


  • Cape Town, Western Cape, South Africa Aquarius Specialist Recruitment Full time

    **Company Profile**Aquarius Specialist Recruitment is a leading recruitment agency specializing in financial services placements. Our team of experts has extensive knowledge of the industry, ensuring that we match candidates with the best job opportunities.Job Description:**As an Investment Team Associate, you will play a critical role in supporting the...


  • Cape Town, Western Cape, South Africa Huble Full time

    About Our Company: At Huble, we pride ourselves on being an innovative digital business & CRM consultancy that helps businesses scale and optimize their sales, marketing, and service operations.We are seeking a highly skilled **CRM Sales Enablement Consultant** who will play a crucial role in guiding our customers towards achieving their sales goals. As a...

  • Junior CRM Manager

    6 days ago


    Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

    We are seeking a qualified Junior CRM Manager to join our Customer Experience team. In this role, you will focus on driving customer retention strategies, improving efficiencies, and reducing attrition.Key Responsibilities:Collaborate with the CRM & Direct Marketing Manager to plan and execute multi-channel marketing campaigns.Manage and maintain the...

  • Junior CRM Manager

    5 days ago


    Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

    We are seeking a qualified Junior CRM Manager to join our Customer Experience team. In this role, you will focus on driving customer retention strategies, improving efficiencies, and reducing attrition.Key Responsibilities:Collaborate with the CRM & Direct Marketing Manager to plan and execute multi-channel marketing campaigns.Manage and maintain the...


  • Cape Town, Western Cape, South Africa Findojobs South Africa Full time

    About Us : We are an innovative and rapidly growing e-commerce company dedicated to delivering exceptional customer experiences. As we continue to expand, we are excited to introduce the role of Customer Support Specialist, a key position focused on bridging customer interactions and creating seamless experiences through exceptional service. If you thrive in...


  • Cape Town, Western Cape, South Africa Collinson Full time

    About the TeamThe team is looking for a highly skilled Salesforce Multi Cloud Developer to join their ranks. As a key member of the team, you will work closely with Solution Architects and cross-functional technology teams to design and implement innovative solutions on the Salesforce platform.Your Key ResponsibilitiesDevelop and customize complex Salesforce...

  • CRM Lead Specialist

    6 days ago


    Cape Town, Western Cape, South Africa Travelstart Full time

    The successful candidate will lead the migration from WebEngage to Iterable, ensuring a seamless transition and optimizing our CRM capabilities. With a strong focus on data analysis and reporting, you will track key metrics and provide regular reports to management. Your advanced knowledge of HTML, CSS, and email template coding/design will enable you to...

  • Inside Sales

    5 days ago


    Cape Town, Western Cape, South Africa Bluecube Technology Solutions - An Ekco Company Full time

    About Bluecube Technology Solutions - An Ekco CompanyWe specialise in empowering businesses to thrive in the cloud, providing innovative solutions to drive growth and success.The RoleWe are seeking a highly motivated and results-driven Inside Sales & Support Specialist to join our dynamic sales team.Engage with customers to understand their needs and provide...