Senior Network Infrastructure Specialist
1 month ago
About the Role
Job Description
Deliver Exceptional Network Services
The Network Engineer (L3) is a key engineering role, responsible for providing top-notch services to clients by proactively identifying and resolving complex technical incidents and problems.Through proactive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance, this role will maintain an exceptionally high level of service to clients.
The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. The Network Engineer (L3) is responsible for managing complex tickets, conducts advanced and complicated tasks, and provides resolutions to a diverse range of intricate problems.
This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.
The Network Engineer (L3) focuses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration and may also contribute to / support on project work as and when required.
Key Responsibilities:
- Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational.
- Performs necessary checks, apply monitoring tools and respond to alerts.
- Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail.
- Assists in analyzing, assigning, and escalating support calls.
- Investigates third line support calls assigned and identify the root cause of incidents and problems.
- Reports and escalates issues to 3rd party vendors if necessary.
- Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company.
- Proactively identifies opportunities for work optimization including opportunities for automation of work.
- Coaches L2 and L1 teams for advance technical troubleshooting and behavioral skills.
- May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
- May work on implementing and delivering Disaster Recovery functions and tests.
- Performs any other related task as required.
Requirements:
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
About Us
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.
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