Service Representative

2 weeks ago


Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time

Job Summary

We are seeking a highly skilled Spanish Customer Service Representative to join our team at Surgo PTY Ltd. As a key member of our customer support team, you will be responsible for providing excellent customer service to our clients in a seasonal contract role.

About the Role

In this WFH position, you will be the first point of contact for all customer queries, taking ownership of investigations and resolutions while striving for first contact resolution. You will work proactively to mitigate escalations, handle returns and exchanges, and provide information on time-line logistics.

Key Responsibilities

  1. Provide exceptional customer service across telephone, social media, webchat, and email channels.
  2. Update and maintain customer records, ensuring that agreed actions are logged and customers are kept informed of issue progress.
  3. Escalate sensitive customer issues through agreed channels.
  4. Highlight broken processes affecting customer experience and suggest improvements.

Requirements

To succeed in this role, you will need:

  • A genuine passion for delivering excellent customer service.
  • Outstanding social service etiquette and adaptability in your approach.
  • Excellent interpersonal skills for communicating with customers and colleagues at all levels.
  • The ability to work in a fast-paced environment, multitask, and manage your workload.
  • Strong written and verbal communication skills.
  • Experience in a customer-facing environment and the ability to work well within a team.
  • Confident IT skills and flexibility in your work approach.

What We Offer

As a valued member of our team, you can expect:

  • A competitive market-related salary based on experience and skill set.
  • Opportunities for professional growth and development within Surgo PTY Ltd.


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