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Technical Content Developer

2 weeks ago

Johannesburg, Gauteng, South Africa South African Bankers Services Company Pty Ltd Full time

Job Overview:

At South African Bankers Services Company Pty Ltd, we are seeking a skilled Technical Content Developer to join our team. As a Technical Content Developer, you will play a pivotal role in creating and editing technical documentation that supports our products and services.

About the Role:

  • We are looking for a detail-oriented individual with excellent writing and communication skills to create user-friendly content.
  • The ideal candidate will have a strong understanding of technical concepts and be able to convey complex information in a clear and concise manner.
  • You will work closely with subject matter experts to gather information and ensure that our documentation is accurate and up-to-date.
  • A key responsibility will be to manage version control and publish documents according to our standards.
  • As a Technical Content Developer, you will also collaborate with other teams to develop workflow solutions and generate innovative ideas for content creation.

Key Responsibilities:

  1. Content Creation: Develop high-quality technical content, including user guides, service manuals, web training content, and functional & technical documentation.
  2. Collaboration: Work with subject matter experts to gather information and ensure accuracy and relevance.
  3. Version Control: Manage document versions, review, revise, or modify documents as needed, and publish them according to company standards.
  4. Innovation: Generate ideas for content and workflow solutions, identifying opportunities to improve existing processes and create new ones.
  5. Quality Assurance: Assess content for clarity, accuracy, consistency, and conciseness, ensuring it meets our quality standards.

Qualifications / Knowledge:

  • Bachelor's degree in English, communications, journalism, or a related field.
  • Familiarity with Microsoft Office Suite is necessary, with a preference for experience with specialized tools for technical writing.