Help Content Strategist

6 days ago


Johannesburg, Gauteng, South Africa SYSPRO Proprietary Limited Full time
Key Responsibilities

The Technical Authoring Manager will be responsible for managing the technical authoring team, establishing documentation standards, and reviewing content.

The ideal candidate will have experience in team management, content analytics, and strategic alignment of documentation with business goals.

Key responsibilities include:

  • Manage the Technical Authoring team, including recruitment, training, and performance reviews.
  • Establish and enforce documentation standards, quality assurance processes, and style guidelines.
  • Review and assist in the delivery of Help documentation; including holistic capability guides, help and reference content, troubleshooting content, release notes, as well as configuration and installation manuals.

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