Technical Writer and Editor

5 days ago

Johannesburg, Gauteng, South Africa BankservAfrica Full time

BankservAfrica forms part of the South African National Payments System and is a trusted partner of the financial industry, including banking institutions, and therefore requires that employees adhere to unwavering standards of honesty and transparency in performing their duties.

PURPOSE

As a Technical Writer and Editor, your central role is to write and/or proofread user guides, service manuals, web training content, and functional & technical documentation. Knowing the target audiences for each type of document, you will manage the versioning and distribution of materials on behalf of the service managers in the business. Your writing will typically involve guides on the functions & features of a service, use of software developed and run as a service, technical instructions, and business process requirements.

You will engage with the following stakeholders:
  • Internal management stakeholders
  • External partnership stakeholders
  • Customer business and operational teams
  • Product and Scheme teams
  • Project and ICT teams
Your key responsibilities include:
  • Undertake target audience analysis to determine the type of technical documentation that is required to be created.
  • Determine the clearest and most logical way to present information for greatest reader comprehension.
  • Organize the collected information to create and edit documentation, videos, or blogs for the user.
  • Gather information about the product or service in question to understand how it works and the technology behind it.
  • Generate innovative ideas for content and workflow solutions.
  • Meet with subject-matter experts to ensure specialized topics are appropriately addressed.
  • Analyze information required for the development or update of policy, procedure, and form documentation.
  • Write content for other members of the team.
  • Review content developed by other members of the team.
  • Assess the content for clarity, accuracy, consistency, and conciseness to ensure it is free of mistakes, easy to follow, and up-to-date.
  • Revise, review, or modify documents prepared by others.
  • Manage version control of documents.
  • Publish documents.
Qualifications / Knowledge
  • Bachelor's degree in English, communications, journalism, or a related field.
  • Master's degree would be beneficial.
  • Microsoft Office Suite familiarity is necessary.
Experience
  • Minimum 3 - 5 years in a position of editor or publisher.
  • 7 - 10 years experience in technical writing in a technical engineering environment or SAAS environment.
  • Workflow, training material development experience.
  • Business and IT fluency.
  • Fluency in technical and common office software.
  • Ability to pay attention to details.
  • Written and oral communication skills.
  • Ability to prioritize and execute tasks in a fast-paced environment.
  • Willingness to take on new challenges and build on current skills.
  • Exceptional analytical and conceptual thinking skills.
  • Ability to multi-task and be a self-starter.
  • Ability to check all technical material for consistency and accuracy.
  • The ability to produce visually attractive documentation through graphics and text.
  • Analytical and problem-solving skills.
  • The ability to handle large amounts of information.
  • A methodical approach to working.
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