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Technical Support Specialist

2 weeks ago

Johannesburg, Gauteng, South Africa Netsurit Group Full time

About Netsurit Group

L2-L3 Infrastructure Support Engineer Job Description

Job Title: L2 - L3 Infrastructure Support Engineer

We are seeking a highly skilled Technical Support Specialist to join our dynamic team. As an Infrastructure Support Engineer, you will play a vital role in ensuring seamless IT operations and user satisfaction.

Key Responsibilities:

  • Remote User Support: Provide top-notch remote support to end users, addressing and resolving their technical issues promptly and efficiently.
  • Project Participation: Collaborate with team members on IT projects, contributing your expertise to enhance our infrastructure and service delivery.
  • Customer Service Excellence: Deliver outstanding customer service with excellent communication skills, ensuring users feel supported and valued.
  • Microsoft Windows Expertise: Utilize your in-depth knowledge of Microsoft Windows to troubleshoot and resolve desktop issues, including connectivity problems, Office application errors, and printing issues.
  • Office 365 Administration: Manage Office 365 accounts, including user setup, permissions, and troubleshooting, to ensure smooth and secure operations.
  • Active Directory Management: Perform basic Active Directory tasks such as adding users, creating groups, and managing permissions to maintain an organized and secure network environment.
  • Client Issue Resolution: Approach client issues with patience and understanding, providing clear and effective solutions to their problems.
  • Continuous Learning: Demonstrate a strong willingness to learn and adapt to new technologies and processes, staying up to date with industry trends.
  • Self-Motivation: Exhibit self-motivation and the ability to work independently, managing your time and tasks effectively.