Pensions Service Specialist
1 week ago
Job Description
The Foschini Group is seeking a highly skilled Pensions Administrator to join their team. This role involves providing exceptional customer service, administering pension funds, and ensuring compliance with relevant legislation.
Key Responsibilities:
- Providing retirement options counselling and information to exiting employees upon request;
- Calculating and distributing retirement projections to members upon request;
- Engaging members reaching normal and planned retirement age to initiate the process;
- Maintaining an audit trail of all interactions with members using relevant systems and processes;
- Providing funeral claim documentation and processing claims promptly upon receipt of necessary documentation and information;
- Ensuring timely follow-ups on all claims with relevant stakeholders for a seamless claims process;
- Collating, vetting, and retaining supporting documentation on member records;
- Ensuring timeous correspondence with relevant members within SLA;
- Submitting claims to the fund administrator according to legislation such as the Pension Funds Act and/or relevant legislation;
- Timely and accurate electronic claim submission via the fund administrator's administration system;
- Promptly attending to and resolving member queries related to retirement funds, death, disability, and funerals in RSA and ROA;
- Focusing continuously on process improvement and efficiencies, identifying risks, and providing possible solutions to correct and mitigate possible risks;
- Completing and maintaining relevant process reports in line with departmental SLA;
- Performing ad hoc duties and projects aligned to departmental KPA's.
Required Skills and Qualifications:
- Matric qualification;
- 3-4 years' experience in administration;
- 2 years' experience in retirement benefit counselling and funeral claim processing;
- Working knowledge of the Pension Funds Act;
- Proficiency in English, Afrikaans, and/or African languages;
- Experience working on or familiar with administration systems.
Benefits:
- Ongoing training and development opportunities;
- A dynamic and supportive work environment;
- The opportunity to make a meaningful contribution to the organisation;
- Competitive remuneration package.
About The Team
The Human Resources team at The Foschini Group strive to create the best experience for all employees throughout the organisation, focusing on people and culture. This team is responsible for talent acquisition, onboarding, performance management, development, career progression, employee relations, and remuneration.
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